40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
40 Years in BusinessISO 27001 compliantPublic sector: GSA · CMAS & TESMA (CA)
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
Over 40 years. Local teams. National support.
For over 40 years, BTI has designed, installed and supported the phones, security systems, networks and IT that businesses run on. Today we also take care of the AI you can’t see: the automations, governance and connected systems behind the AI your team already uses.
Most organizations do not come to BTI asking for convergence. They come to us because something needs to be quoted, repaired, upgraded, designed, secured, or supported.
That might be cameras, access control, a network upgrade, VoIP, contact center, cybersecurity, cabling, compliance, or managed IT support.
BTI helps you start with the need in front of you, then build from there when it makes sense.
Our approach is simple: land with today’s need, expand when the next logical service makes sense, and transform at your pace.
No rip-and-replace required: just a smarter roadmap.
The challenge is that business technology has become more connected than most organizations realize.
When IT, cybersecurity, cameras, access control, and communications are managed separately, accountability gets harder, response gets slower, and blind spots appear.
Physical security is no longer separate from IT or compliance.
Cameras, doors, badges, network switches, cloud applications, voice systems, logs, alerts, and evidence all depend on shared infrastructure.
This is why connected operations matter.
Cameras, networks, phones, cloud applications, alerts, logs, and compliance evidence are no longer separate issues.
They all depend on the same operational foundation.
AI is only as useful as the environment underneath it.
Reliable infrastructure, clean data, secure systems, governance, and human oversight help turn signals into action instead of noise.
Co-managed IT does not mean replacing the internal team.
Your team stays close to the business: the users, applications, priorities, and onsite realities.
BTI adds the operational backbone behind them: a 24/7 Network Operations Center, a 24/7 Security Operations Center, a Security Information and Event Management system, vulnerability management, monitoring, compliance evidence, escalation engineering, and onsite services when needed.
Communications is no longer just a phone system.
It includes VoIP, contact center, messaging, paging, mass notification, meeting room AV, collaboration, carrier services, and AI-driven reporting.
BTI supports that full communications layer so it stays reliable, secure, and useful to the business.
The business case is simple: fewer disconnected vendors, fewer blind spots, and better accountability.
Connected operations improve visibility, response, compliance, uptime, and long-term planning.
You do not have to start with a major transformation.
Start with the quote, repair, upgrade, design, or assessment you need today.
BTI will help you solve that first, then build toward connected operations at your pace.
Need a quote, repair, upgrade, design, or assessment?
Contact BTI Communications Group to get started.
What we do
Start with a quote, repair, upgrade, design, project, or assessment. BTI helps organizations solve today’s technology needs, then build toward connected operations across security, IT, cybersecurity, communications, and compliance.
Our best clients have already adopted AI. Their people spend the day running it and keeping up with its output: the AI they can see. BTI takes care of the AI you can't see. We turn separate AI initiatives into connected technology that runs a governed, measured virtual workforce across your phones, data, security and business systems, with measurable ROI. Explore all AI services and solutions.
Pick the stage that sounds like your business today. Each one points to the right next step.
Step 0: No AI allowed yet
Allow employees to use AI chat safely and securely under managed, governable, compliant controls: managed accounts, data loss controls, sign-in through Entra ID, a clear AI use policy and activity logging.
Safe, governed AI use for employeesStep 1: Just getting started
Find the AI use cases that pay off first, then build them with guardrails in place.
AI opportunity assessmentStep 2: Already using AI
Your people rely on AI every day. Add AI governance, security and business continuity so AI can scale safely.
AI governance, security and continuityStep 3: Want one partner to run it
Bring in an outsourced AI partner to build, govern and run AI across the whole business, plus the IT and connectivity underneath it.
Outsourced AI partner and connected technologyFind the highest-return AI use cases in your business before you spend.
Learn more about AI Business Opportunity Assessment →A practical AI plan for owners and executives, tied to real business goals.
Learn more about AI for Business Leaders →Respond faster, qualify leads and win more business with AI.
Learn more about AI for Revenue Growth →Automate repetitive work to lower operating costs.
Learn more about AI for Cost Reduction →Produce consistent content and outreach with less manual effort.
Learn more about AI for Marketing and Communications →Governance, access controls, monitoring and continuity for the AI you already run.
Learn more about AI Security and Governance →
For over 40 years, BTI has designed, installed and supported security cameras, access control and intrusion alarms, from offices in Southern California, Chicago and Phoenix and for multi-site organizations nationwide. Choose on-premises, cloud or hybrid. We also build advanced, fully customized and compliant agentic AI security: AI that watches video, flags real events and triggers the right response under rules you set. One team integrates video, doors and alarms, runs the cabling and supports it all after go-live. BTI is an Axis Gold Partner and a Kantech Global Edition Certified Partner. See all commercial security services.
IP and cloud video surveillance with clear footage and remote viewing, for one site or many.
Learn more about Security Camera Systems →Card, mobile and cloud-managed door access for one site or many.
Learn more about Access Control Systems →Intrusion alarms installed, monitored and serviced by one team.
Learn more about Commercial Alarm Installation →Cloud video, access control and alarms managed from one dashboard.
Learn more about Cloud-Based Security →Custom, compliant AI that detects, verifies and escalates real events as they happen.
Learn more about Agentic AI Security and Video Analytics →Maintenance, health checks and repairs for the systems you already own.
Learn more about Managed Security Support →
Business communications now connect to AI, your business systems and Microsoft 365, and they should run on automation that drives revenue, customer experience, productivity and efficiency. BTI connects it all compliantly: voice calls, SMS, MMS, webchat, social media chat, legacy fax, email, web forms, ticketing, call recording and analytics, plus automated follow-up and tracking of every human call. We have installed business phone systems for over 40 years: cloud, on-premises or hybrid, vendor-agnostic and carrier-neutral, with telecom brokerage and contract negotiation to lower your costs. See all business communication solutions.
Installation, network and communication cabling, and managed service support from one team.
Learn more about Phone System Installation and Support →AI answering, smart IVR and automated follow-up so no caller or lead waits.
Learn more about AI Receptionist and Call Automation →Voice, text, chat, social, email and web forms in one automated workflow.
Learn more about Omnichannel Sales and Service Automation →Cloud contact centers with smart routing, automation and performance analytics.
Learn more about Contact Center Solutions →Hosted VoIP and cloud calling that connects to Microsoft 365 and your business apps.
Learn more about Cloud Phone Systems →Turn Teams into a full business phone system with Operator Connect or Direct Routing.
Learn more about Microsoft Teams Phone and Calling Plans →A modern cloud or hybrid phone system, installed and supported by one team.
Business phone system installationAn AI agent answers, routes and follows up on calls around the clock, then hands off to your team.
AI receptionist and call automationEvery channel connected and automated for world-class sales and support.
Omnichannel sales and service automation
Most companies we work with already have internal IT and security staff. BTI's co-managed IT helps that team keep the work running and build governed AI for IT at the same time: securely, compliantly and affordably, with measurable ROI and no drop in quality. We also deliver fully managed IT, Microsoft 365 and Azure, cloud-managed networks, data center and private cloud, and backup and disaster recovery with Datto, Veeam and Cove. BTI is a Microsoft Partner, a Cisco Select Partner and a Cisco SMB Black Belt. See all IT services.
Senior engineers, security operations and tools that extend your internal IT team.
Learn more about Co-Managed IT Services →Proactive monitoring, maintenance and support with itemized monthly pricing.
Learn more about Managed IT Services →A full outsourced IT team, or support that works alongside your staff.
Learn more about Outsourced IT Services →Threat protection, monitoring and compliance support for your users and data.
Learn more about Cybersecurity Services →Fast, friendly answers for your team when something stops working.
Learn more about IT Help Desk →Technicians for hardware, Wi-Fi and network issues that need hands on site.
Learn more about On-Site IT Support →Clear roles between your staff and ours, written down in a shared responsibility model.
Co-managed IT shared responsibility modelUptime, response time and security results reported in plain language.
Operational reliability and uptimeSecure, compliant AI automation for IT operations, rolled out without disrupting service.
AI and converged technology for ITOne service or all five
Most clients start with one need: a phone system, a camera upgrade, help desk support or a compliance deadline. You get a competitive quote and specialists in that line. When you are ready, the same team connects it to everything else.
When systems overlap, one team owns the fix. No finger pointing between vendors.
Start with the need in front of you. Add the next line when it makes business sense.
Automations reach your phones, data and security, measured against a baseline.
Our story
BTI has grown with our clients for over 40 years, adding each new line of technology when businesses needed it.
Built for complex operations
Client stories
Trusted by industry leaders
Government & public sector
BTI is a GSA Approved Contractor
GSA contract (all states) for business phone and security systems. CMAS and TESMA for California public agencies only. ISNetworld member contractor.
Governance & assurance
BTI maintains an internal ISO 27001 compliant governance program and continuously improves its information security, vendor management, and operational controls with third-party validation.
Held by BTI: ISO 27001 compliant (Technology Assurance Group) · Microsoft Partner · Cisco Select Partner and Cisco SMB Blackbelt · Axis Gold Partner · Kantech Global Edition Certified Partner · Signs HIPAA BAAs when needed
Platforms we install and support: Cisco, Cisco Meraki, Axis Communications, Avigilon, Microsoft, Milestone, Brivo, Kantech and Openpath.
BTI works with compliance-aligned data centers, cloud platforms, monitoring providers, payment processors, cybersecurity vendors, and service partners that maintain independent certifications, audits, attestations, or compliance programs such as UL, PCI, SOC 2, SOC 3, HIPAA-aligned hosting, GDPR support, and other framework-specific controls. This includes the SOC 2 Type II report held by our 24/7 NOC/SOC partner.
Held by the platforms and providers BTI resells or uses
These certifications, audits and attestations belong to the third-party platforms and providers, not to BTI. Which ones apply depends on the specific platform, service, data center, processor, monitoring provider, or vendor used in your solution. Ask us which apply before you buy.
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A quote, a repair, an upgrade, an assessment or a managed plan. An engineer replies within one business day.
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Tell us about your phones, security, IT, cyber or AI needs. No obligation.
