Microsoft Teams Contact Center: Unified Communication for Better Results
Unlock the potential of Microsoft Teams phone systems with Microsoft Teams Contact Center. BTI enables seamless integration, delivering a unified solution that enhances collaboration, streamlines operations, and improves customer satisfaction.
Industry Driven
Benefits of Teams Contact Center
Improve Productivity
Empower agents with Microsoft Teams’ call center-like features and customizations tailored to meet your business needs.
Boost Engagement
Transform customer engagement by uniting communication, collaboration, and CRM tools in a single easy-to-use platform. Leverage real-time voice, video, and chat alongside automated support to keep customers connected and satisfied.
Seamless Integration
Integrate Teams with your CRM and other tools to empower your sales and support teams to deliver exceptional service while gathering valuable insights and improve service delivery.
Operational Flexibility
Enable agents to work seamlessly from anywhere at any time with a scalable cloud-native platform that adapts to your business growth.
Enhanced Collaboration
Easily share information and resolve customer inquiries with Teams channels, live chat, and centralized communication tools.
Microsoft Teams Call Center Features
- Call Queuing: Automatically manages incoming calls to reduce wait times and optimize peak periods.
- Auto Attendants: Direct calls to the right agent based on client input, improving efficiency.
- Shared Voicemail: Centralize voicemail access for better collaboration and faster response times.
- Routing to Teams Channels: Boost knowledge sharing and collaboration by routing calls to specific Teams channels.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Seamlessly Integrate
BTI connects Microsoft Teams with leading CCaaS platforms like Zoom and Cisco Webex to enhance customer service capabilities.
Customize Your Solution
BTI tailor’s integrations to match your business processes, ensuring maximum efficiency.
End-to-End Support
From planning and installation to maintenance and support, BTI ensures smooth operations with minimal disruptions.
Enhancing Microsoft Teams with Advanced CCaaS Solutions
Advanced Features
- Skills-Based Routing: Automatically direct customer inquiries to the most qualified agent, ensuring faster resolution and higher customer satisfaction.
- Omnichannel Communication: Manage interactions seamlessly across voice, email, SMS, chat, and social media, offering consistent and personalized customer experiences.
- Real-Time Analytics and Insights: Monitor call volumes, agent productivity, and customer satisfaction in real-time, enabling data-driven decisions to optimize workflows and service quality.
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Why Businesses Choose BTI for Microsoft Teams & Cloud Contact Centers
- Reduced Upfront Costs: Skip expensive infrastructure—pay only for what you use.
- Rapid Deployment: Get up and running in days, not months.
- Personalized Features: Tailor IVR, routing, and workforce management tools to your needs.
- Seamless Integration: Effortlessly connect with CRMs, UC platforms, and custom applications.
- Scalability: Scale resources up or down to match demand without overcommitting.
- World-Class Security: Rely on BTI’s cybersecurity expertise to protect sensitive data.
- Latest Technology: Leverage AI and machine learning to optimize operations and enhance ROI.
Top News, Stories and Product Information Articles
Success Story – Fastest Growing Healthcare Provider Streamlines and Automates
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“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
We’re incredibly grateful for BTI Group’s expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Elevate Your Productivity with BTI
BTI takes Microsoft Teams to the next level by integrating advanced contact center solutions that empower your business to excel.
- Performance Dashboards: Deliver seamless customer interactions by managing voice, chat, SMS, email, and social media from one unified platform, ensuring a consistent experience across all channels.
- Scalable Solutions: Grow your contact center effortlessly with flexible cloud-based solutions that adapt to your evolving business demands without disruptions.
- AI-Powered Automation: Optimize workflows and reduce manual tasks with AI-driven tools for call routing, virtual agents, and post-call surveys or summaries, allowing agents to focus on complex customer needs.