In the healthcare field, effective communication is more than just a convenience—it’s a cornerstone of excellent patient care. BTI specializes in delivering cloud contact center solutions tailored to the needs of hospitals, clinics, and healthcare systems. Our solutions streamline operations, improve patient engagement, and ensure compliance, enabling healthcare organizations to provide exceptional service every step of the way.
Your Healthcare Organization Deserves World-Class Communications
Exceptional patient care begins with effective communication. Studies show that 85% of patients are likely to switch providers after a poor experience, making seamless and personalized interactions a top priority for healthcare organizations. BTI empowers healthcare providers with customized cloud-based contact center solutions designed to meet the unique demands of hospitals, clinics, and medical practices. By partnering with industry-leading providers, BTI delivers reliable, scalable, and secure communication tools that enhance patient engagement and operational efficiency.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Featured Providers for Healthcare Organizations Include:
Cisco Webex
Microsoft Teams
Goodphone
Zoom Phone
Explore All Brands
Empower Your Healthcare Contact Center with Generative AI Solutions
Streamline patient engagement and support with BTI’s generative AI Cloud Call Center Software. Enhance operational efficiency, reduce wait times, and deliver personalized care—all through advanced, scalable communication solutions.
Simplify Telecom Services for Seamless Connectivity
Partner with BTI for Telecom Service Procurement tailored to your healthcare needs. Optimize costs, improve connectivity, and ensure reliable communication across your organization.
Why Healthcare Organizations Choose BTI
Expert-Driven Rapid Deployment
With healthcare’s critical need for reliable communication, BTI’s streamlined deployment process ensures your cloud contact center is operational in days, not months. Our experienced team handles every aspect of setup, enabling immediate improvements in patient engagement and operational workflows.
Cutting-Edge Technology
BTI leverages the latest advancements in AI and machine learning to streamline administrative tasks, reduce workloads, and enhance patient satisfaction. With our deep understanding of healthcare communication, we help optimize agent performance, automate call routing, and improve overall efficiency. Leverage AI to deliver personalized patient interactions, such as real-time symptom triaging, automated appointment booking, and follow-up notifications. These innovations ensure patients feel cared for while reducing administrative burdens on healthcare teams.
Cost-Effective Solutions
Exceptional patient care begins with effective communication. Studies show that 85% of patients are likely to switch providers after a poor experience, making seamless and personalized interactions a top priority for healthcare organizations. BTI empowers healthcare providers with customized cloud-based contact center solutions designed to meet the unique demands of hospitals, clinics, and medical practices. By partnering with industry-leading providers, BTI delivers reliable, scalable, and secure communication tools that enhance patient engagement and operational efficiency.
Tailored for Healthcare Workflows
BTI’s solutions are built around the specific needs of healthcare providers. From virtual agents handling routine inquiries to omnichannel tools for personalized patient interactions, we ensure seamless integration with workflows such as appointment scheduling, follow-ups, and care coordination. Our solutions are fully scalable, ensuring your communication systems can handle surges in patient interactions while maintaining reliability and efficiency. Whether your organization is expanding or responding to increased demand, BTI ensures seamless adaptability.
Proactive Monitoring & Expert Support
BTI goes beyond implementation by offering proactive monitoring and dedicated support to ensure your systems operate at peak performance. Our advanced monitoring tools detect and address potential issues before they impact your operations, minimizing downtime and disruptions. With 24/7/365 expert assistance, BTI provides healthcare organizations with peace of mind, knowing that their communication systems are continually optimized and ready to support critical patient care. From troubleshooting to regular updates, our team is always on hand to keep your contact center running smoothly.
Compliance & Security Expertise
Healthcare organizations trust BTI to safeguard sensitive patient data. Our advanced cybersecurity measures and compliance expertise ensure your systems meet healthcare regulations, including HIPAA, while maintaining continuous operation and peace of mind.
Create Unforgettable Patient Experiences
Patient Engagement Tools
Inbound Call Management
Handle large call volumes with cost-effective, flexible systems that deliver the reliability of on-premises solutions without the high cost.
Outbound Communications
Proactively engage patients with appointment reminders, health service updates, and follow-up calls.
Omnichannel Engagement
Ensure seamless patient communication across voice, email, chat, and SMS from a single, unified platform.
AI-Powered Virtual Agents
Automate scheduling, billing inquiries, and FAQs to free up staff for more complex tasks.
Empowering Healthcare Teams with Advanced Agent Tools
-
Omnichannel Communications: Enable agents to connect with patients on their preferred channels, ensuring timely and personalized support.
-
Secure Agent Desktops: Provide agents with flexible, cloud-based access to manage patient interactions from anywhere, securely.
-
Real-Time Agent Assistance: Monitor calls and provide live coaching to agents to ensure patient inquiries are resolved effectively.
-
Gamification: Keep staff engaged with goal-oriented reward systems that promote teamwork and performance.
Optimizing Operations with Management Tools
-
Workflow Automation: Seamlessly connect contact center tools with healthcare management systems, such as EMR/EHR platforms, to create an integrated experience.
-
Analytics and Reporting: Use real-time and historical data to monitor patient interaction trends, optimize staffing, and improve service quality.
-
Quality Management: Equip teams with the tools they need to meet patient expectations and regulatory requirements consistently.
Optimizing Operations with Management Tools
-
CRM Integrations: Link seamlessly with platforms like Salesforce Health Cloud, Microsoft Dynamics, and more to provide a holistic view of patient information.
-
Healthcare IT Integration: Ensure compatibility with EMR/EHR systems, enabling easy access to patient records and reducing administrative burdens.
-
UC Integrations: Combine with platforms like Microsoft Teams and Zoom to enhance internal collaboration.
-
Custom APIs: Tailor workflows and add advanced functionality to support your healthcare organization’s unique needs.
BTI’s Proven Installation Process for Healthcare
Our process is designed to ensure healthcare organizations experience a smooth transition with minimal disruption:
Assessment
Evaluate your organization’s current communication systems and specific needs.
Network Design
Develop a communication framework tailored to your healthcare workflows.
Configuration
Customize the solution to align with clinical and administrative operations.
Setup
Deploy the contact center with secure, HIPAA-compliant configurations.
Adoption
Provide comprehensive training and ongoing support for successful implementation.
Support
Deliver 24/7 monitoring and updates to ensure continuous operation.
End-to-End Services & Support for Healthcare Organizations
BTI offers a wide range of services across our three divisions—Physical Security, IT Solutions, and Voice System Solutions—designed to enhance healthcare operations, ensure compliance, and improve patient care:
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
Charles Lomboy
Director of Physical Plant Management
AltaMed
We're incredibly grateful for BTI Group's expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
