NATIONWIDE SUPPORT

Meraki MX Support That Goes Beyond the Firewall

Cisco Meraki MX Security Appliance Support

Get Cisco Meraki MX security appliance support from an experienced team that can troubleshoot, configure, upgrade, and support everything from your MX firewall and VPNs to SD-WAN, connectivity, switching, and the infrastructure behind it.

500+

Meraki deployments delivered

24/7

Cloud network monitoring

1-day

Engineer response, no call center

LERETA highly recommends BTI services, they are a great value added partner for us

Christopher C. Masten

Christopher C. Masten

Chief Information Officer | Information Technology Management | Enterprise Architecture

Talk to a specialist

+1 323·510·8002

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plan in 3 questions.

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CISCO MERAKI
PARTNER

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Regional offices · CA · IL · AZ

24/7

Proactive monitoring

Certified Engineers

on staff

Client stories

The Kind of Support Organizations Stay With

The entire team at BTI that I had the pleasure of working with exceeded my expectations. They tool my company to the technology and security level I needed. They were always very attentive and responsive if we had any questions. Would highly recommend!

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction. Would highly recommend and happy to talk with anyone who has questions and would like more feedback on their exceptional service.

Dave and his BTI Team have been a great resource to help our growing business succeed. He continues to be responsive with providing the support that we need from initial setup to modifications of our current system in a timely manner. Dave has created a friendly and encouraging relationship which has been recognized by the Edgewood staff as well. His team has been an asset to Edgewood.

BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will. We had a solution installed at one location as a test of sorts. Based on the success of that, we are now getting ready to install at a third location.

Very friendly staff! Jodi was able to provide us support by scheduling a tech out for a job walk the same day as requested. She has been proactive and responsive, which is greatly appreciated. Thanks Jodi!

Great Company! Amazing service and friendly staff!

Very responsive and good at troubleshooting/problem solving.

World-class support

Get the Help Your Meraki MX Environment Needs Now

Whether you’re troubleshooting an existing appliance, connecting new locations, replacing aging hardware, changing firewall rules, or planning an SD-WAN upgrade, BTI can step in at the stage to support your operations.

Existing Meraki MX Support

Resolve connectivity, VPN, routing, firewall, configuration, and appliance issues without having to start over with a new network provider.

MX Firewall Configuration & Security

Keep firewall policies aligned with your environment as users, applications, locations, and security requirements change.

Meraki SD-WAN & Auto VPN

Connect locations more consistently and simplify site-to-site networking with support for Meraki SD-WAN, Auto VPN, WAN failover, and distributed network configuration.

VPN & Remote Access Support

Get help configuring, troubleshooting, and maintaining remote-access and site-to-site VPN connectivity as your users and locations change.

Internet Failover & WAN Connectivity

Improve resilience by designing and supporting primary, secondary, and cellular WAN connectivity where appropriate for your environment.

Meraki Licensing, Renewals & Hardware

Keep your MX environment properly licensed and plan appliance upgrades before aging hardware or licensing becomes an operational problem.

End-to-End Cisco Meraki Support

Get world-class support for your whole Cisco Meraki environment from BTI.

The BTI Difference

Meraki MX Support That Goes Beyond the Firewall

Your MX appliance sits at the intersection of internet connectivity, routing, VPNs, switching, Wi-Fi, cloud applications, cybersecurity, and every location that depends on them.

BTI supports those dependencies together, helping you resolve issues with fewer vendor handoffs and make network changes with a clearer understanding of their impact.

Find the Root Cause Faster

Resolve firewall and VPN issues faster with one team that can troubleshoot across your Meraki MX, network, connectivity, and cybersecurity environment.

Make Changes with the Whole Network in Mind

Make firewall, VPN, routing, and network changes with an understanding of the systems that depend on them, reducing the risk of outages, access problems, and configuration conflicts.

Support Internal IT Without Replacing It

Keep your internal IT team in control while BTI provides added Meraki MX expertise for troubleshooting, configuration, VPNs, SD-WAN, firewall changes, and upgrades.

Stay Supported as Your Environment Changes

BTI can continue supporting troubleshooting, configuration changes, licensing, upgrades, network expansion, monitoring, and managed network requirements after the initial deployment.

One Pane of Glass

Make Your Meraki MX Network Easier to Manage Across Every Location

BTI can help standardize MX appliances, VPNs, WAN connectivity, firewall policies, VLANs, and documentation across your locations, so your network is easier to troubleshoot, expand, and maintain as your business grows.

Keep configurations more consistent across sites

Plan failover and connectivity around each location’s needs

Add new locations without reinventing the network every time

Get centralized support for distributed environments

How It Works

How BTI Supports Your Cisco Meraki MX Environment

Step 01

Understand What Your Network Needs to Do

We start with your users, locations, applications, internet connectivity, security requirements, remote access, existing equipment, and the problems you need to solve.

Step 02

Review Your Existing Environment

BTI evaluates the relevant MX configuration and surrounding network infrastructure to identify risks, dependencies, upgrade requirements, and potential causes of existing issues.

Step 03

Build the Right Support or Upgrade Plan

You get a practical recommendation based on what needs attention, whether that means troubleshooting, configuration changes, new licensing, an appliance refresh, SD-WAN changes, or a larger network modernization project.

Step 04

Configure, Deploy & Test

BTI coordinates the approved changes and validates connectivity, routing, VPNs, failover, firewall behavior, and other in-scope requirements before the environment is placed into production.

Step 05

Support, Monitor & Improve

After the project, BTI can provide ongoing troubleshooting, licensing, configuration changes, managed network support, monitoring, documentation, and future expansion based on your service agreement.

Local, On the Ground

Local Teams, Nationwide
Meraki MX Support Near Your Sites

Get remote and coordinated on-site Cisco Meraki support across the U.S., with established BTI operations in Los Angeles, Chicago, and Phoenix.

Whether you’re supporting one office or a distributed network, BTI can help maintain consistent technical standards and centralized coordination instead of requiring you to find a different network provider every time you add a location.

Chicago, IL

Serving Illinois & the greater Chicagoland area.

Los Angeles, CA

Serving Southern California & the LA metro area.

Phoenix, AZ

Serving Arizona & the Phoenix metro.

Free Download

The 2026 Cisco & Meraki Infrastructure Modernization Guide.

A practical playbook for multi-site organizations planning a network refresh, budgeting, phasing, and avoiding the most common rollout mistakes.

Meraki for Healthcare

Industry Guide

Meraki for Education

Industry Guide

Meraki for Financial Services

Industry Guide

Logistics & Manufacturing

Industry Guide

Specialized Expertise

Support for Networks That Can't Afford Guesswork

BTI works especially well with organizations managing multiple locations, connected facilities, regulated environments, and infrastructure that directly affect day-to-day operations.

Healthcare

Multi-Site Facilities

Aerospace and Defense

Agriculture & Food Industry

Automotive

Construction

Education

Entertainment & Media

Financial Services

Government & Public Sector

Logistics & Transportation

Manufacturing and Industrial

Professional Services

Utilities & Critical Infrastructure

Religious & Fate Based Organizations

Technology

Government & public sector

BTI is a GSA Approved Contractor

TESMA

Governance & assurance

Compliance Governance, Certifications & Partner Assurance

Certifications, attestations & compliance-aligned frameworks

Certifications, attestations, and compliance programs shown may apply to BTI, BTI’s internal governance practices, or BTI’s third-party service providers depending on the specific platform, service, data center, processor, monitoring provider, or vendor used.

Frequently Asked Questions

Can BTI support Cisco Meraki MX appliances installed by another provider?

Yes. BTI can evaluate and support an existing Meraki MX environment even when another provider performed the original deployment. We can review the current configuration and surrounding network, troubleshoot existing issues, and recommend the appropriate support, remediation, or upgrade path.

Can BTI help us upgrade an older Meraki MX without replacing our entire network?

Yes. BTI can evaluate the existing MX appliance and network environment to determine what needs to change. Depending on the situation, the right approach may be an appliance refresh, licensing update, configuration changes, connectivity improvements, or a larger network upgrade.

Can BTI make firewalls, VPN, or routing changes on an existing Meraki MX?

Yes. BTI supports firewall configuration, VPNs, routing, network segmentation, and related network changes as part of approved support or project work. The surrounding network can also be reviewed when necessary, so changes are made with an understanding of the systems that depend on them. BTI’s IT operations documentation specifically includes firewall and VPN management, network management, segmentation, and infrastructure engineering.

Can BTI help determine which Meraki MX appliance is right for a new or growing location?

Yes. BTI can evaluate the site’s users, applications, internet connectivity, VPN requirements, expected traffic, security needs, redundancy requirements, and growth plans before recommending an MX appliance and supporting network design..

Can BTI’s Meraki Dealers Support Enterprise/ Multi-Location Business Networks?

Yes. BTI supports enterprise and multi-location Cisco Meraki rollouts across distributed business environments.

Ready When You Are

Simplify Your Next Cisco Meraki Deployment

Tell us about your sites and a certified engineer will map your upgrade. No cost, no obligation.

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