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Cloud Contact Center Solutions by BTI
Eliminate communication challenges, streamline your operations, and elevate customer satisfaction with BTI’s cloud contact center solutions—partner with BTI to leverage cutting-edge technology and personalized service tailored to your business needs.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
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Our Comprehensive Cloud Contact Center & UCaaS Offerings
BTI provides access to an extensive portfolio of industry-leading CCaaS and UCaaS providers, empowering your business with the tools you need for seamless communication and collaboration.
Why Businesses Choose BTI for Cloud Contact Centers
Reduced Upfront Cost
Skip expensive infrastructure—pay only for what you use.
Personalized Features
Tailor IVR, routing, and workforce management tools to your needs.
Seamless Integration
Effortlessly connect with CRMs, UC platforms, and custom applications.
World-Class Security
Rely on BTI’s cybersecurity expertise to protect sensitive data.
Rapid Deployment
Get up and running in days, not months.
Scalability
Scale resources up or down to match demand without overcommitting.
Latest Technology
Leverage AI and machine learning to optimize operations and enhance ROI.
Why Businesses Choose BTI for Cloud Contact Centers
BTI provides access to an extensive portfolio of industry-leading CCaaS and UCaaS providers, empowering your business with the tools you need for seamless communication and collaboration.
Customer Engagement tools
Agent Tools
Management Tools
Integration
Customer Engagement tools
Connect with your customers on their terms and create exceptional, personalized experiences that leave a lasting impression.
- Inbound Calls: Advanced call management with the flexibility and scalability of the cloud, delivering the robust functionality of on-premises systems at a fraction of the cost.
- Outbound Communication: Proactively engage customers with tailored messaging—share updates, follow up on purchases, & implement strategic outreach campaigns to enhance customer relationships.
- Blended Communication: Maximize efficiency and productivity with a combination of inbound and outbound call handling, optimizing agent workflows and boosting sales during downtime.
- Omnichannel Digital Engagement: Provide a unified experience across voice, SMS, email, & social media with a comprehensive platform designed to meet customers on their preferred channels.
- AI-Powered Virtual Agents: Harness cutting-edge AI to manage routine interactions via Voice & SMS, delivering 24/7 support and enhancing customer satisfaction without adding to agent workloads.
Agent Tools
Empower your agents with the advanced tools offered by industry-leading CCaaS providers, enabling them to deliver exceptional performance.
- Omnichannel Communications: Seamlessly connect with customers via chat, email, voice, or social media, ensuring personalized interactions on their preferred channels.
- Agent Desktop: Grant agents the flexibility to access your cloud-based platform anytime, anywhere, for maximum productivity.
- Agent Assistance: Enhance customer interactions with real-time monitoring, coaching, and access to valuable resources during calls.
- Gamification: Inspire agents with rewards-based systems designed to foster motivation, collaboration, and goal achievement.
Management Tools
Streamline your operations and enhance customer experiences with cutting-edge management tools from top CCaaS providers, supported by BTI’s expert customization and guidance.
- Workflow Automation: Synchronize your contact center with CRM, sales, and marketing platforms to create seamless experiences that give agents instant access to customer data.
- Workflow Optimization: Gain real-time insights into call management and agent performance to refine operations.
- Quality Management: Equip your team with the tools they need to consistently exceed customer expectations and drive revenue.
- Reporting: Access real-time and historical data to uncover actionable insights and track contact center performance.
- Analytics: Utilize advanced analytics to optimize processes, reduce costs, and improve customer satisfaction through data-driven decisions.
Integration
Connect with your customers on their terms and create exceptional, personalized experiences that leave a lasting impression.
- CRM Integrations: Seamlessly integrate your contact center with leading CRM platforms like Zendesk, Salesforce, Oracle, and ServiceNow. This unified approach ensures agents have immediate access to comprehensive customer information, enhancing service quality and efficiency.
- UC Integrations: Enhance communication by connecting your contact center with top collaboration tools such as Microsoft Teams, Zoom Phone, and RingCentral. This integration fosters seamless internal and external interactions, promoting a cohesive and efficient communication environment.
- APIs: Customize your solutions with easy-to-use APIs, enabling advanced functionality and unique workflows tailored to your business needs.
BTI’s Comprehensive Installation Process
We bring unmatched expertise and a customer-focused approach to every installation. Beyond contact center solutions, our knowledge spans IT, voice, and physical security systems, enabling us to support your broader business goals.
Initiation
Collaborate with key stakeholders to define project objectives, ensuring alignment with your business needs. BTI’s expert team creates a comprehensive project plan designed to optimize both your contact center and other integrated solutions.
Definition
Conduct detailed discovery sessions to identify strategic goals, refine implementation requirements, and ensure seamless integration across a range of services and solutions.
Configuration
Tailor the system to your specific needs, supported by BTI’s hands-on customization expertise. We provide comprehensive training and rigorous testing to guarantee compatibility with your existing workflows and complementary systems.
Deployment
Rely on BTI’s proven methodology to execute a smooth controlled rollout. Our proactive support ensures minimal disruption and a flawless transition to live operations.
Adoption
Benefit from ongoing support, optimization, and updates from BTI’s dedicated team. We continuously monitor performance to keep your systems running at peak efficiency while offering guidance on additional solutions to enhance your operations.
Why BTI is Your Best Partner
At BTI, we integrate our expertise and commitment to customer success to ensure your business communication system delivers measurable results.
Tailored Solutions
BTI customizes CCaaS platform and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Transparent Pricing
No hidden fees or unnecessary add-ons—you pay only for the features you need.
Fast Deployment
BTI’s rapid implementation services minimize disruptions, ensuring your Cloud Contact Center is up and running in record time with expert precision and efficiency.
Redundant Power Solutions
BTI customizes CCaaS platform and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Advanced Analytics
BTI harnesses AI-driven analytics to deliver actionable insights, helping businesses optimize operations, enhance customer experiences, and increase productivity.
24/7/365 Support
Choosing BTI as your CCaaS Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
Analog Integration
BTI ensures seamless integration of your on-premises and analog devices with the Webex System, leveraging our expertise to enhance compatibility and functionality.
Compliance & Security
With over 35 years in IT and cybersecurity, BTI brings robust compliance tools and world-class protection to every implementation.
BTI’s Experience: Our Success Across Multiple Industries
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.