Your Organization Deserves World-Class Communications
Creating exceptional customer experiences is essential to staying competitive. With 73% of customers ready to switch brands after poor service, equipping your business with the right tools is crucial. BTI offers customized cloud-based solutions from top providers like Cisco Webex, Zoom Phone, Microsoft Teams, and more to meet your unique requirements.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Our Comprehensive Cloud Contact Center & UCaaS Offerings
BTI provides access to an extensive portfolio of industry-leading CCaaS and UCaaS providers, empowering your business with the tools you need for seamless communication and collaboration.
With a wide range of industry-leading providers at your fingertips, BTI delivers the flexibility and scalability your business needs to succeed.
Why Businesses Choose BTI for Cloud Contact Centers
Reduced Upfront Cost
Skip expensive infrastructure—pay only for what you use.
Seamless Integration
Effortlessly connect with CRMs, UC platforms, and custom applications.
Rapid Deployment
Get up and running in days, not months.
Personalized Features
Tailor IVR, routing, and workforce management tools to your needs.
World-Class Security
Rely on BTI’s cybersecurity expertise to protect sensitive data.
Scalability
Scale resources up or down to match demand without overcommitting.
Why Businesses Choose BTI for Cloud Contact Centers
BTI provides access to an extensive portfolio of industry-leading CCaaS and UCaaS providers, empowering your business with the tools you need for seamless communication and collaboration.
Connect with your customers on their terms and create exceptional, personalized experiences that leave a lasting impression.
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Inbound Calls: Advanced call management with the flexibility and scalability of the cloud, delivering the robust functionality of on-premises systems at a fraction of the cost.
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Outbound Communication: Proactively engage customers with tailored messaging—share updates, follow up on purchases, & implement strategic outreach campaigns to enhance customer relationships.
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Blended Communication: Maximize efficiency and productivity with a combination of inbound and outbound call handling, optimizing agent workflows and boosting sales during downtime.
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Omnichannel Digital Engagement: Provide a unified experience across voice, SMS, email, & social media with a comprehensive platform designed to meet customers on their preferred channels.
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AI-Powered Virtual Agents: Harness cutting-edge AI to manage routine interactions via Voice & SMS, delivering 24/7 support and enhancing customer satisfaction without adding to agent workloads.
BTI’s Comprehensive Installation Process
We bring unmatched expertise and a customer-focused approach to every installation. Beyond contact center solutions, our knowledge spans IT, voice, and physical security systems, enabling us to support your broader business goals.
Initiation
Collaborate with key stakeholders to define project objectives, ensuring alignment with your business needs. BTI’s expert team creates a comprehensive project plan designed to optimize both your contact center and other integrated solutions.
Definition
Conduct detailed discovery sessions to identify strategic goals, refine implementation requirements, and ensure seamless integration across a range of services and solutions.
Configuration
Tailor the system to your specific needs, supported by BTI’s hands-on customization expertise. We provide comprehensive training and rigorous testing to guarantee compatibility with your existing workflows and complementary systems.
Deployment
Rely on BTI’s proven methodology to execute a smooth controlled rollout. Our proactive support ensures minimal disruption and a flawless transition to live operations.
Adoption
Benefit from ongoing support, optimization, and updates from BTI’s dedicated team. We continuously monitor performance to keep your systems running at peak efficiency while offering guidance on additional solutions to enhance your operations.
Why BTI is Your Best Partner
At BTI, we integrate our expertise and commitment to customer success to ensure your business communication system delivers measurable results.
Tailored Solutions
BTI customizes CCaaS platform and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Transparent Pricing
No hidden fees or unnecessary add-ons—you pay only for the features you need.
Fast Deployment
BTI’s rapid implementation services minimize disruptions, ensuring your Cloud Contact Center is up and running in record time with expert precision and efficiency.
Redundant Power Solutions
BTI customizes CCaaS platform and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Advanced Analytics
BTI harnesses AI-driven analytics to deliver actionable insights, helping businesses optimize operations, enhance customer experiences, and increase productivity.
24/7/365 Support
Choosing BTI as your CCaaS Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
Analog Integration
BTI ensures seamless integration of your on-premises and analog devices with the Webex System, leveraging our expertise to enhance compatibility and functionality.
Compliance & Security
With over 35 years in IT and cybersecurity, BTI brings robust compliance tools and world-class protection to every implementation.
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
Charles Lomboy
Director of Physical Plant Management
AltaMed
We're incredibly grateful for BTI Group's expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
Explore Our Latest Success Stories
