Webex Contact Center Solutions with BTI
Transform your customer service with Cisco Webex Contact Center—designed for seamless omnichannel communication and AI-powered efficiency. BTI combines cutting-edge technology with unmatched expertise in implementation, integration, and support to elevate your customer experience.
Upgrade your network infrastructure with BTI’s GlobalView Support Services. Experience proactive support and real-time monitoring to prevent downtime and keep your network running at its best.
Consistent Customer Experiences Across All Channels
Webex Contact Center collaboration tools enable agents and managers to efficiently handle, improve, and provide world-class customer experiences regardless of your company’s size or operations.
Empowering Your Business with Cisco Webex Contact Center
Conduct Business Anywhere, Anytime
Cisco Webex Contact Center omnichannel approach allows you to reach your customer through their preferred channel in just a click. Whether it’s through social media, SMS, Voice, or any other channel, your customers will know when and how to reach out.
AI Powered Solutions
Empower your agents with AI virtual assistants to handle repetitive tasks, manage call spikes, and ensure 24/7 availability.
Streamlined Integrations
Seamlessly integrate Webex Contact Center with your CRM, Microsoft Teams, and other critical tools for a unified workflow.
Webex Contact Center Top Features
For Customer
Multi-Channel Support
Reach your customers through their favorite communication channel whether it’s social media, SMS, e-mail, or email.
Inteligent, Conversational AI
Leverage AI to manage repetitive queries such as business hours, location details while live agents focus on more profitable tasks. Ensure round-the-clock support with self-service tools to reduce wait times and boost customer satisfaction.
Scale Efficiently
Use AI to efficiently handle call fluctuations and manage customer interactions with fewer resources.
AI-Driven Smart Routing
Match incoming queries with the right agent considering factors like expertise, availability, and real-time data.
Call Continuity
Prevent frustrating call interruptions by rerouting callbacks to the original agent to minimize disruptions and provide a personalized customer experience.
Post-Interaction Surveys
Gather valuable insights from customer interactions via automated surveys to ensure a smooth and efficient customer experience.
For Agents
Customer Journey Insights
Analyze customer journey data to get valuable insights from agent interactions to improve customer service and deliver personalized and efficient support.
Accelerated Problem Solving
Webex AI powered contact center providers relevant knowledge base articles during customer interactions to empower agents to address complex issues efficiently.
Personalized Agent Workspace
Agents can tailor their workspace to their specific needs and preferences, streamlining workflows and boosting overall efficiency.
Integrate Collaboration Tools
Integrate Webex contact center with Webex calling, Webex app, and Cisco devices for a unified communication experience. Take integration a step further and integrate your system favorite CRM or Microsoft Teams for efficient collaboration and rapid issue resolution.
Unmatched Visibility
Gain immediate insights into critical KPI’s enabling you to make data-driven decisions and optimize operations.
For Business
Customer Journey Orchestration
Use Cisco Webex Contact Center to design complex customer journeys without the need for writing a single line of code.
Workforce Management
Elevate operational efficiency with advanced forecasting, adaptive scheduling, and intelligent automation.
Quality Assurance, Redefined
Monitor and analyze customer interactions to identify opportunities for improvement.
Comprehensive Reporting
Dive deep into historical data with our robust reporting capabilities. Analyze past performance, identify trends, and forecast future outcomes.
Developer Resources
Build custom integrations and enhance your contact center with our comprehensive developer tools and support.
Unified Dashboard
Streamline your IT operations with a single, intuitive dashboard. Manage all your Webex Contact Center components from one central location.
Why BTI is Your Best Partner
At BTI, we integrate our expertise and commitment to customer success to ensure your business communication system delivers measurable results.
Advanced Analytics
Choosing BTI as your Webex Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
24/7/365 Support
Choosing BTI as your CCaaS Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
Analog Integration
BTI ensures seamless integration of your on-premises and analog devices with the Webex System, leveraging our expertise to enhance compatibility and functionality.
Compliance & Security
With over 35 years in IT and cybersecurity, BTI brings robust compliance tools and world-class protection to every implementation.
Tailored Solutions
BTI customizes Webex and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Redundant Power Solutions
BTI provides expert solutions that combine geo-redundant network coverage with robust power systems, ensuring your business remains connected and operational with secure, uninterrupted communications worldwide.
Fast Deployment & Installation
BTI’s rapid implementation services minimize disruptions, ensuring your Webex Contact Center is up and running in record time with expert precision and efficiency.
Transparent Pricing
No hidden fees or unnecessary add-ons—you pay only for the features you need.
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Customized Solutions at Competitive Rates
Enjoy fully managed and cost-effective communication solutions that align with your IT, security, and voice requirements. Reduce administrative costs with efficient license and phone number management.
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
We’re incredibly grateful for BTI Group’s expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”