Webex Contact Center Solutions with BTI
Transform your customer service with Cisco Webex Contact Center—designed for seamless omnichannel communication and AI-powered efficiency. BTI combines cutting-edge technology with unmatched expertise in implementation, integration, and support to elevate your customer experience.
The Power of Technology and Expertise
Cisco Webex Contact Center’s AI-driven features empower your agents to deliver personalized exceptional customer experiences that drive ROI. With BTI as your partner, you gain more than just technology—you unlock the full potential of AI and automation to boost productivity, reduce Total Cost of Ownership (TCO), and enjoy industry-leading expertise for your solutions.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Empowering Your Business with Cisco Webex Contact Center
Consistent Customer Experiences Across All Channels
Webex Contact Center collaboration tools enable agents and managers to efficiently handle, improve, and provide world-class customer experiences regardless of your company's size or operations.
Empower your agents with AI virtual assistants to handle repetitive tasks, manage call spikes, and ensure 24/7 availability.
Webex Contact Center Top Features
Multi-Channel Support
Reach your customers through their favorite communication channel whether it's social media, SMS, e-mail, or email.
Inteligent, Conversational AI
Leverage AI to manage repetitive queries such as business hours, location details while live agents focus on more profitable tasks. Ensure round-the-clock support with self-service tools to reduce wait times and boost customer satisfaction.
Scale Efficiently
Use AI to efficiently handle call fluctuations and manage customer interactions with fewer resources.
AI-Driven Smart Routing
Match incoming queries with the right agent considering factors like expertise, availability, and real-time data.
Call Continuity
Prevent frustrating call interruptions by rerouting callbacks to the original agent to minimize disruptions and provide a personalized customer experience.
Post-Interaction Surveys
Gather valuable insights from customer interactions via automated surveys to ensure a smooth and efficient customer experience.
Why BTI is Your Best Partner
At BTI, we integrate our expertise and commitment to customer success to ensure your business communication system delivers measurable results.
Tailored Solutions
BTI customizes Webex and integrates it with solutions you have or need to meet your specific business needs. Whether you need bring your own carrier integration, integration with third party phone, AV, and meeting room solutions, or advanced multi-cloud or premise phone solutions for redundancy, cost savings, or mergers/acquisitions, BTI will help you meet the service level your clients require.
Transparent Pricing
No hidden fees or unnecessary add-ons—you pay only for the features you need.
Fast Deployment & Installation
BTI’s rapid implementation services minimize disruptions, ensuring your Webex Contact Center is up and running in record time with expert precision and efficiency.
Redundant Power Solutions
BTI provides expert solutions that combine geo-redundant network coverage with robust power systems, ensuring your business remains connected and operational with secure, uninterrupted communications worldwide.
Advanced Analytics
Choosing BTI as your Webex Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
24/7/365 Support
Choosing BTI as your CCaaS Partner means you have access to a team of experts ready to assist to ensure your systems are up and running at all times.
Analog Integration
BTI ensures seamless integration of your on-premises and analog devices with the Webex System, leveraging our expertise to enhance compatibility and functionality.
Compliance & Security
With over 35 years in IT and cybersecurity, BTI brings robust compliance tools and world-class protection to every implementation.
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
Charles Lomboy
Director of Physical Plant Management
AltaMed
We're incredibly grateful for BTI Group's expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
