Cloud-Based Phone Services and Solutions
BTI offers a full range of cloud-based phone services and solutions, from VoIP and contact centers to AI and cloud integration. Streamline your operations, automate tasks, and reduce costs with our customized services.
Cloud Based VoIP Services That Transform Businesses
The right cloud VoIP solution not only automates tasks, but it also transforms your operations. BTI has been a leader in cloud-based phone system process automation for over 30 years.
Reduce costs, increase efficiency, and maximize your ROI by integrating BTI’s cutting edge AI, Contact Center, Cloud and VoIP solutions.
Explore Our Communication Products & Services
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Cloud Telephone Systems We Provide Service and Support For:
Why Choose BTI?
Our customer-first approach guarantees peak performance of your cloud-based system. By handling all the details properly the first time, we reduce implementation failures and speed up your return on investment.
Customer First Approach
Our approach is to get you the best solution for your needs at the foremost level of technical quality and reliability that can be delivered for your budget. To accomplish this, we work with you at the start to understand your needs and educate you on available options from the Gartner-recognized providers and smaller ones as well if you don’t need international phone numbers or other global infrastructure. We understand that providers sell themselves as products but what you want is a service that fits your needs. We put you first from start to finish ensuring you can make the best choice at the best value possible.
Proven Expertise
We delivered our first private cloud VoIP solution in 1997. Today, we employ the experts you need around the clock to ensure your transition and support for Cloud-based phone service will deliver massive ROI for your business. We have ready to implement applications that we can customize and integrate with your systems that will enable you to exceed productivity benchmarks for your industry.
Unmatched ROI
Our unique approach guarantees reduced costs, streamlined operations, and continuous improvement in your ROI. We ensure your investment in our cloud-based phone services pays off both today, and in the long-run.
Cloud-Based Phone Services We Offer
VoIP and Unified Communications
Optimize your communication with a cloud-based telephone system that reduces operational, and infrastructure costs, seamlessly integrates with your applicable software (e.g.) Salesforce CRM and enhances your customer interactions.
Optimize your communication with a cloud-based telephone system that reduces operational, and infrastructure costs, seamlessly integrates with your applicable software, and enhances your customer interactions.
Multi-Cloud Service Integration
Many companies have multiple cloud solutions across their enterprise. One of the benefits that BTI provides is the ability to provide common telephone number management and automation applications and solutions across a multitude of different SaaS cloud phone services. In addition to streamlining functions like contact center and collaboration, these services also save money in most cases while providing better disaster recovery and business continuity when a cloud provider network fails.
Unify cloud-based phone management and automation across multiple SaaS based cloud services. Streamline functions like contact center and collaboration while enhancing your disaster recovery and business continuity to ensure smooth operations even when your providers network fails.
AI and Contact Center Automation
Leverage AI and Automation to streamline customer support, increase first-call resolution, and deliver personalized service without increasing your costs.
Explore BTI’s AI for Communication Solutions
Seamless Integration with The Leading Cloud Calling Systems
Integrate your cloud-based telephone system with leading platforms like Salesforce, Microsoft Dynamics, Oracle, SAP, and Epic, to ensure data flows seamlessly.
How BTI’s Cloud-Based Phone Service Saves You Money
Administrative Cost Savings
Automating repetitive and routine tasks reduces labor costs and eliminates redundant processes, leading to faster, more efficient operations. Automating the maintenance and monitoring of the systems themselves save you headcount and costly downtime as well.
Tech Stack Management
Part of our service includes monitoring and/or managing the vital technology stack that comprises your VoIP communications and contact center systems. This service improves system performance, reduces down time, and shortens resolution times for any and all tickets you may have.
Marketing, Sales, and Customer Support
According to Salesforce, 32% of marketing organizations have fully implemented AI.
The biggest expense your organization faces is probably the sales it doesn’t make. Your cloud phone system can either help you reach your marketing and sales goals or it can hinder them while hiding the cause of the failure. BTI has been helping companies solve these problems and use cloud based unified communications solutions to grow sales since 1996. We are committed to helping you utilize the right technology to grow your business.
According to Salesforce, 32% of marketing organizations have fully implemented AI.
End-to-End Automation
From automating administrative tasks, to optimizing your tech stack, our cloud-based phone services will empower your business to focus on growth.
Cost Reduction at an Increasing Rate
Our cloud-based phone services include BTI’s ongoing support to ensure your systems are not only up to date but continuously improved to save money at a faster rate over time.
Less Cost Than DIY or With Competitors
With BTI, everything gets done right the first time. We offer cost-effective and efficient solutions than hiring in-house teams or working with other providers.
The BTI Advantage: Ongoing Support to Maximize ROI
Continuous Optimization
Technology is always changing. This means that the initial solution you buy may get better over time, but you’ll have to change with it to benefit from that change. BTI helps you stay ahead of the curve by helping you with strategy and implementation of new features and capabilities. BTI provides on-going support to fine-tune and enhance your cloud-based phone systems and ensure you maximize the benefit available to you.
BTI provides on-going support to fine-tune and enhance your cloud-based phone systems and ensure you maximize the benefit available to you. We help you stay ahead of the curve by guiding you in strategy and implementation of new features and capabilities.
Proactive Monitoring
There is a lot of complexity behind the infrastructure for cloud communications solutions. They depend on your Internet, network infrastructure, desktops, and connected application servers as well as your cloud providers’ networks. BTI’s unique offering provides all of the infrastructure and application monitoring and reporting you need to hold vendors accountable and ensure your systems are always running at maximum availability.
BTI’s unique offering provides all of the infrastructure and application monitoring and reporting you need to hold vendors accountable and ensure your systems are always running at maximum availability.
Dedicated Support Team
Unlike other providers, our team is available for ongoing assistance 24/7/365 to address your issues, optimize your tech stack, and ensure everything runs smoothly.
What Our Customers About our Managed Support Services
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
FAQs
A cloud-based phone system (also known as VoIP Phone system, cloud telephony system, or hosted phone system) uses the internet instead of traditional phone lines to make and receive calls.
Your calls are then managed through the cloud, a network of remote servers that handles, process, and stores your data online.
The price of a cloud-based phone system can range between $10 to 250$ per seat per month, depending on your provider, available features, users, terms and conditions, and more.
Cloud based phone systems use the internet to make and receive calls while traditional phone systems rely on copper-wire and circuit-switched networks to work.
Typically, VoIP works by downloading an application into your existing devices, allowing you to make and receive calls on your computer, smartphone, tablet, laptop, or any other device.