Receive Case Studies & Industry Examples

4 case studies and 5 industry examples of AI automation solutions.

Contact Center Solutions with AI for Small and Medium-Sized Businesses

Modernize your communications with secure, scalable, and intelligent contact center systems powered by BTI and our partners. You may but do NOT have to get a new phone system or contact center for your agents. We are able to deliver the AI solution over SIP protocol to any phone system or contact center solution.

Example Applications Using AI Agents for Medical Groups and Logistics Companies in Contact Center Solutions

BTI has implemented AI solutions for medical groups that coordinate with patients, insurers, and human agents, when needed that achieve positive ROI in 90 days. Similarly, logistics companies managing vendors and drivers are meeting operational demands and achieving positive ROI in 90 days. From appointment scheduling and insurance processing to shipment tracking and dispatch communications, we can help your business manage high-volume, technical interactions with ease.

BTI’s solutions enable SMBs to scale on demand, support hybrid teams, and reduce infrastructure costs. Ensure compliance with HIPAA, data security, and industry best practices while staying agile and future-ready.

Reduce wait times, lower labor costs, and boost customer satisfaction with AI agents that respond 24/7 via voice, chat, SMS, and email. Our virtual agents handle everything from patient intake to logistics status updates using natural language, emotional tone understanding, and secure caller authentication all at the same time. Empower your team by automating the routine, so they can focus on what matters most.

BTI ensures smooth integration with your existing systems, whether it’s an EHR, CRM, or fleet management platform. With decades of experience and 24/7 expert support, we provide implementation, training, and performance tuning—so your team stays productive and confident.

Leveraging Bring Your Own Carrier Technology BTI can integrate with any Cloud Communications Platform for Intelligent Automation

We bring cutting-edge automation to your contact center. Our decades of experience resulted in a massive library of intelligent flows for most routine contact center interactions that we can leverage to achieve your goals. We offer AI-powered IVR, chat, whatsapp, text, and email solutions along with no-code tools to help you streamline communication and drive down costs. Achieve faster deployment, better engagement, and higher ROI with intelligent automation built for your business.

Features of Our Automated AI Solutions

Customized Dashboards: Monitor your communications in real-time with our intuitive dashboards.
Seamless Integrations: Our platform integrates seamlessly with your existing systems, ensuring a smooth transition and operation.
Advanced AI Capabilities: From speech recognition to conversational AI, our platform is at the forefront of technological advancements.
Dedicated Support: Our team of experts is always on standby to assist, guide, and ensure you’re getting the most out of our solutions.

Features of Our Automated AI Solutions

64% of customers expect companies to respond and interact in real-time

Customers are demanding faster and more personalized service. According to a study by Salesforce, 64% of customers expect companies to respond and interact with them in real-time. AI technologies can help businesses meet these expectations by automating and improving customer interactions.

$80 Billion Reduced Cost by 2026

By 2026, conversational AI in contact centers is expected to cut agent labor costs by $80 billion according to Gartner

Optimizing Scheduling Processes with AI

AI algorithms can optimize scheduling processes by considering various factors like resource availability, customer preferences, and workload distribution. This helps businesses streamline operations and improve efficiency.

Enhancing Business with AI-Powered Analytics

AI-powered analytics can analyze large volumes of customer data to generate actionable insights. This data can be utilized to enhance customer service, identify trends, and optimize billing and payment processes.

Daily Processes Made Easier with Hyper-automation and AI

AI Bot / Virtual Attendant

Improved customer experience by providing immediate service
Reduced cost by deflecting traffic from agents
Self-service allows customers to handle things on their own during and after business hours

Manage Payments

Agent is not required to complete the transaction.
Agent does not need to handle account payment details.
Customers can self-service at any time.

Inbound Call Transfer

Better customer experience by getting callers to the right place at the right time
Increased productivity from employees only handling calls they are specialized in
Reduced hold time, increased customer satisfaction

Schedule Appointments

Improved customer experience and security.
Reduced or eliminated agent handling time.
Reduced costs.

What Our Clients Say About Our Automation Services

BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.

Jonathon Huff

The Moody Church

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.

Rebecca Gadomski

Edgewood Clinical

The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.

Dave Tourje

Alpha Structural, Inc.

Quality Communication Services

Prioritizing quality, we provide automated and AI-enhanced communication solutions that seamlessly perform their roles without requiring constant oversight.

Our first and primary goal is to deliver you the foremost level of technical quality that can be delivered reliably for your budget.

Communication Projects Done Right

Minimize unnecessary risks and gain clarity on your opportunities and costs from the outset with our AI-driven automation solutions. We’re eager to understand your objectives and projects, and explore how our advanced technologies can assist you. Reach out to us today

Ready to learn more?

Call or text one of our offices

Arizona

615 N 48th St, Suite #1048
Phoenix, AZ 85008
p. 602-733-6807

Learn more about our communication solutions in Arizona

California

12155 Mora Drive, Suites #1&2
Santa Fe Springs, CA 90670
p. 562-298-5000

Learn more about our communication solutions in California

Illinois

1441 Branding Ave Suite #200
Downers Grove, IL 60515
p. 312-432-5300

Learn more about our communication solutions in Illinois

Additional Services

Whether you need a la carte service or round-the-clock unlimited business communication support, we have an offer for you. BTI offers customized communication solution support services to meet each individual client’s requirements. Call us to talk about your needs today.