Connected Technology Solutions and Advisory Services for Healthcare
Medical groups, PACE programs, behavioral health and substance use disorder programs, pharmacies and dental groups shouldn't need five vendors to protect patients and keep care running. BTI brings security systems, IT services, cybersecurity and compliance, communications and AI together under one partner, one support agreement and one itemized monthly bill. Your team spends less time managing vendors, your budget goes further, and security, safety and efficiency improve together.
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Why Consolidate With One Partner
- Save time: one number to call, one team that owns the outcome, and no finger-pointing between security, IT and phone vendors.
- Save money: bundled services with itemized monthly pricing, and 100% financing covers hardware, licensing and labor.
- Save staff: BTI's engineers and 24/7 NOC/SOC partner backed by a SOC 2 audited operations center extend your team around the clock, so your people can focus on patient care.
- Stronger security and safety: cameras, doors, networks and phones designed together, with one HIPAA-aligned set of controls and evidence. BTI signs HIPAA business associate agreements (BAAs) when needed.
- Better efficiency: shared data across systems. An alarm opens the right camera, alerts staff and creates an incident record automatically.
Large, Multi-Site Healthcare Projects: IT, Communications and Security Together
BTI regularly delivers large healthcare projects that combine IT, communications and security systems in a single program. That includes new and expanding medical groups, multi-location programs and organizations consolidating several vendors into one. One BTI team plans the network, Wi-Fi, phones and contact center, cameras, access control and cybersecurity together, then rolls them out site by site under one schedule, one standard and one support agreement.
- One design across sites, so every location opens with the same security, network and phone standard
- One project team coordinating cabling, network, phones and security installs, without separate vendors scheduling around each other
- One support agreement after go-live, with BTI's 24/7 NOC/SOC partner backed by a SOC 2 audited operations center monitoring everything
Healthcare Solutions
Healthcare AI: governed AI for front office, admin and operations, with PHI kept out of public tools.
Healthcare Security Systems: video with AI analytics, access control for medication rooms and restricted units, duress alerting and visitor management.
Healthcare IT Services: managed and co-managed IT, helpdesk, clinical Wi-Fi and EHR-friendly support.
Healthcare Cybersecurity & Compliance: HIPAA risk analysis, 24/7 detection and response, policies and audit evidence.
Healthcare Communications: cloud phones, Teams calling, contact center and paging.
Who We Serve in Healthcare
Medical Groups and Multi-Site Clinics
Consistent IT, phones and security across every location, with co-managed support for groups that keep internal IT. → Healthcare IT services
PACE Programs
PACE organizations coordinate care across day centers, clinics, transportation and in-home services. BTI connects those sites with secure networks, phones and contact center, and access control and video for participant and staff safety.
Behavioral Health and Substance Use Disorder Programs (42 CFR Part 2)
SUD treatment records carry extra confidentiality rules under 42 CFR Part 2 on top of HIPAA. BTI provides segmented networks, access controls and audit logging that support both, plus duress alerting and access control for counseling sites. → Healthcare cybersecurity & compliance
Pharmacies
Video and alarm coverage, controlled access to medication storage and secure networks for pharmacy systems, designed to support your DEA security obligations. → Healthcare security systems
Dental Groups
Practice IT support, HIPAA-aligned security, dental office phone systems and office security cameras across multi-location dental groups.
We also support clinics, medical offices and hospital outpatient sites.
Healthcare Security and IT Challenges We Solve
- Workplace violence: behavioral health, counseling and front-desk staff need fast, discreet ways to call for help.
- Ransomware and PHI exposure: flat networks, unpatched IoT cameras and weak identity controls create openings.
- Too many vendors: separate security, IT and phone vendors mean missed handoffs.
- Multi-site growth: new clinics should open with a consistent, documented security and IT standard.
How Connected Healthcare Technology Works
An after-hours door alarm at a medication room automatically pulls up live video, pages the security lead on their phone, and logs the event for your compliance file. Behind it, BTI's NOC/SOC confirms the cameras and network are healthy. One partner designed all of it, so it works together.
Integrated Solutions at a Glance
- Access control and visitor management: badge, mobile and cloud access for pharmacies, IT closets, labs and staff-only areas. → Access control · Hospital access guide
- Video surveillance: cloud and on-prem video with retention policies and segmented networks. → Video surveillance in healthcare facilities
- Duress and panic alerting: alerts to security and staff, tied to video.
- Clinical Wi-Fi and networks: enterprise wireless sized for clinical density, roaming and real-time voice. BTI designs and validates Wi-Fi with Ekahau, the professional-grade Wi-Fi design and testing tool many smaller providers don't invest in, backed by thousands of commercial deployments. → Cisco Meraki
- Phones and contact center: Microsoft Teams calling or cloud phone systems with auto attendants and contact center. → Healthcare call center software
- HIPAA-aligned cybersecurity: risk analysis, MDR, policies and evidence. Our clients pass 94% of audits on the first attempt.
Your Guided Automation Partner
Staff see AI in chat windows. They don't see the AI virtual workforce that monitors networks, triages 10,000+ alerts with zero missed, routes calls and flags security events. BTI closes that gap. Guided Automation advisory services are included in all managed IT plans at no extra cost. AI tools such as secure chat workspaces, model access and secure cloud workspaces are optional add-ons. Governance follows the NIST AI Risk Management Framework, so PHI stays out of public AI tools. → AI security, governance & risk · AI services
Platforms We Deploy for Healthcare
- Axis (Gold Partner): cameras and intercoms for clinic entrances, pharmacies and parking
- Avigilon: AI video and access for multi-building campuses
- Bosch (authorized, IQSIGHT): video and intrusion for clinics, pharmacies and dental offices
- Milestone / Exacq: open video management across mixed camera fleets
- YourSix (authorized): cloud video for multi-site clinics
- Brivo: BTI designs, sells, installs, supports and takes over existing Brivo accounts
- Cisco Meraki: clinical Wi-Fi, SD-WAN and smart cameras
- Microsoft: Teams calling and secure productivity
Our Process
- Assess: walk-through and review of security, IT, cyber, phones and AI readiness.
- Plan: a phased roadmap with itemized monthly pricing.
- Deploy: installs scheduled around patient care.
- Support: 24/7 monitoring and a single team for every system.
Why Healthcare Organizations Choose BTI
Local Healthcare Teams
Other Industries
Frequently Asked Questions
Why use one partner for healthcare security, IT and phones?
One partner means one accountable team, one support agreement and one itemized bill. Systems are designed to work together, and handoffs between vendors disappear.
Do we have to replace our current vendors all at once?
No. BTI can start with one area, work co-managed with your internal IT, or take over systems in phases, including existing Brivo accounts.
Is there a HIPAA certification for technology vendors?
There is no official government HIPAA certification. BTI implements HIPAA-aligned administrative, physical and technical safeguards and documents them for your compliance team. Compliance is your organization's determination.
Can clinicians use AI without exposing PHI?
Yes. BTI deploys approved AI workspaces with data-loss prevention, permission clean-up and usage policies. Guided Automation advisory is included in managed IT plans.
Do you secure medication rooms, pharmacies and behavioral health sites?
Yes, with access control, video, duress buttons and audit trails integrated into one platform.
Do you handle large multi-site healthcare projects?
Yes. BTI regularly delivers large projects that combine IT, communications and security systems across multiple sites under one plan and one support agreement.
Do you support multi-site health systems?
Yes. Standards, rollouts and GlobalView monitoring are delivered across all locations from Los Angeles, Chicago and Phoenix.
Can we keep Microsoft Teams and still get a real phone system?
Yes. BTI delivers Teams Phone through Operator Connect or Direct Routing, or a cloud phone system with Teams integration.
Will you sign a business associate agreement (BAA)?
Yes. BTI signs HIPAA business associate agreements (BAAs) when needed.
How quickly will we hear from an engineer?
A BTI engineer replies within one business day on new design and technical sales inquiries.
Talk to a BTI Engineer
Get My Free AssessmentBook an AI Opportunity AssessmentCall 800-435-7284
Talk to a BTI Engineer
Tell us about your sites and systems. An engineer replies within one business day on new design and technical sales inquiries.