Save Time and Money with BTI’s RMM as a Service

Most businesses find that when they turn on automation or AI in their RMM without deep expertise in the software and all the systems involved, the RMM software starts to break mission critical network functions. For example, servers that mirror each other for compliance and disaster recovery stop mirroring. Another example, the RMM automatically applies a patch that breaks a service that a core system relies on to function. In addition to the compliance headache and potential loss from downtime, you now have many hours of work and/or thousands in outside consulting to fix what RMM broke. BTI’s RMMaaS engineers prevent these problems from occurring in the fist place. In addition, BTI’s RMMaaS can be combined with technical staff on demand to remediate complex problems plus reporting, collaboration, ticketing, and communication.

RMMaaS complements your in-house IT efforts in several ways. First, it supplies software that you otherwise would have to buy and maintain that often exceed the cost of both the software and the labor BTI provides in the solution. Second, RMMaaS solves the problem of staff retention, training, and quality of life by supplying state of the art, up to the minute expertise and guidance on complex specialized systems that your in-house IT personnel don’t have time to train on and stay current with at an expert level. Fourth, RMMaaS improves your team’s quality of life because we do the proactive work and respond to and remediate all emergencies after hours when your team is resting or vacationing 24/7/365. Finally, RMMaaS gives you the option to outsource complex project work with experts already familiar with your systems at 90% cost savings over having to source those experts yourself.

BTI’s RMM service includes real-time monitoring and management of servers, workstations, and network devices, patch management, antivirus and malware protection, backup monitoring, and remote desktop support. Additionally, customizable alerts, network operations expert technicians, and a fully integrated device and software license inventory, diagnostic, ticketing, communication, and reporting system are included. Finally, project work including detailed project planning and coordination may be outsourced at a 90% savings over normal street prices from independent IT consultants.

An RMM agent is a software application strategically installed on computers or devices, facilitating remote monitoring and management. This empowers centralized oversight of device performance, security, and maintenance and allows us to provide streamlined and efficient monitoring, ensuring the optimal health of your IT infrastructure.

Security is a top priority for BTI. Our NOC and SOC systems, policies, and workflows are compliant with and audited for compliance with best practices. RMM as a Service itself is designed for the purpose of ensuring that you, too, are compliant with all best practices for system security. In fact, our services may be expanded to include helping you in your own internal compliance efforts to comply with standards such as SOC, CMMC, PCI, HIPAA, etc… on a subscription or a la carte basis. BTI also carries the maximum amount of cyber liability, errors and omissions, and liability insurance available complying with our Fortune 100 clients’ ISNetworld audit requests as well.

Yes, BTI’s RMM platform includes client access to our portal so that you can access monitoring tools and reports from anywhere with an internet connection. This flexibility enables you to manage your IT infrastructure conveniently, whether you’re in the office or on the go.

Pricing for BTI’s RMM as a Service is based on factors such as the size and complexity of your IT environment, the level of support required, and any additional features or customizations. Contact us for a personalized quote tailored to your business needs.

Yes, BTI provides technical support as part of our RMM service. Our team of experienced technicians is available to assist you with troubleshooting, configuration, and any other IT-related issues you may encounter.

Yes, BTI’s RMM service is scalable and can be deployed across multiple locations, providing centralized monitoring and management capabilities for distributed IT environments. This scalability makes it ideal for businesses with branch offices or remote workforce setups.

BTI’s RMM service includes backup monitoring and disaster recovery solutions to help minimize downtime in the event of a system failure or data loss. We work with you to develop a comprehensive business continuity plan tailored to your organization’s needs.

Yes, BTI’s RMM service can assist with compliance requirements by providing features such as audit trails, security assessments, and documentation to demonstrate adherence to industry regulations such as HIPAA, GDPR, or PCI-DSS.

BTI’s RMM as a Service is designed to integrate seamlessly with our other IT, communications or security offerings. This integration allows you to create a comprehensive IT strategy that meets your business objectives.

Getting started with BTI’s RMM as a Service is easy. Simply contact us to schedule a consultation with one of our IT experts. We’ll assess your current IT environment, discuss your business goals, and recommend a customized solution to meet your needs.