Revolutionize Your Communications with Zoom Contact Center
Unlike Zoom Meetings, which focuses on video conferencing, Zoom Phone is designed to deliver a comprehensive voice-over-internet-protocol (VoIP) service. Easily transfer calls across devices or transition a voice call into a video conference—all without interruption. Zoom Phone offers a complete solution to keep your team connected, efficient, and flexible.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
Benefits of Zoom Contact Center
Enhance first-contact resolution by seamlessly integrating your CRM with your knowledge base or other support systems. Enable agents to deliver personalized and effective responses that address customer needs immediately.
Advanced Security & Compliance Features
Call Encryption
Zoom’s end-to-end call encryption safeguards communications, whether transmitted between Zoom Phone numbers or traditional landline systems.
Authentication & Login Features
Protect sensitive data with advanced authentication methods such as Security Assertion Markup Language (SAML), Open Authorization (OAuth), and password-based access. Enable two-factor authentication (2FA) for an additional layer of security.
Transparent Recording Notifications
Store data in your chosen region to comply with local regulations. Role-based access controls ensure that only authorized personnel on both the customer and Zoom sides can view sensitive information.
BTI + Zoom: A Winning Combination
BTI combines decades of expertise with innovative solutions to help businesses transform their communication systems. As your trusted partner, we ensure seamless Zoom Contact Center implementation, tailored to your specific needs, while providing ongoing support for long-term success.
Proven Expertise: With over 35 years of experience, BTI delivers customized communication solutions that integrate smoothly with your existing systems, boosting efficiency and enhancing customer experiences.
Client-Centered Solutions: BTI empowers you to choose the best communication tools for your business, whether it’s Zoom Contact Center or a specialized alternative. We’re here to ensure smooth implementation and reliable support.
Expert Guidance & Support: Our team of engineers guides you every step of the way, ensuring your systems operate at peak performance. Need help? Our experts are available 24/7/365 to aid whenever you need it.
Cost-Effective Implementation: Our streamlined process reduces installation and operational costs while delivering high-quality solutions. Scalable agreements let you grow or adjust your services as needed, so you only pay for what you use.
Client Testimonials
"BTI made a complex project feel manageable and stress-free. We trust them to handle our future IT needs."
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
"BTI’s expertise and integrated solutions cut our costs without sacrificing performance or security."
Ken Schmidt
Director of Finance,
The Moody Church
"On our first day, BTI’s team was professional and ensured we were securely set up."
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
Explore BTI’s Success Stories
