BTI Communications Group: Your Comprehensive Teams Phone Solution Provider
BTI Communications Group offers businesses of all sizes a complete suite of services for Microsoft Teams Phone solutions. With expertise in Microsoft Teams Calling Plan, Operator Connect, and Direct Routing, BTI ensures that you can select the best telephony option for your needs. BTI provides software, carrier services, hardware, and engineering to maximize your Teams Phone investment. Additionally, BTI’s end-to-end services include design, implementation, installation, training, and optimization to reduce operating costs, improve productivity, streamline operations, and enhance support for on-site and remote workforces, including contact centers.
Streamline your unified communication operations with GlobalView Support Services. Get real-time insights and remote support to boost your system reliability.
This all-in-one solution integrates telephony with Teams, allowing users to make and receive calls directly within the Teams app. Microsoft acts as the provider, offering a seamless experience for businesses seeking simplicity.
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Best For: Small to medium-sized businesses needing minimal setup.
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Key Benefits: Simple to deploy, Microsoft-managed PSTN service.
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Limitations: Less customizable and limited to regions where Microsoft supports calling plans.
Comparing Microsoft Teams Calling Solutions Options
Features | Calling Plan | Operator Connect | Direct Routing |
|---|---|---|---|
Provider | Microsoft | Certified Operators | Any Carrier |
Setup Complexity | Low | Moderate | High |
Flexibility | Limited | Moderate | High |
Customization | Minimal | Moderate | Extensive |
Regions Supported | Limited to Microsoft regions | Operator-dependant | Global |
Cost Efficiency | Moderate | Competitive | High for large-scale setups |
Ideal Use Cases | SMBs needing simplicity | Retaining carrier flexibility | Complex, global telephony needs |
Features of Microsoft Teams Phone Plans
Connectivity Features
Use Teams as your main phone system with Microsoft Teams calling plan.
Fully Managed Solutions with Operator Connect
Let BTI fully manage your solution to enhance your operations and ensure unmatched connectivity.
Simplified Connectivity for Multiple Devices
Use your phone, tablet, laptop, or PC and make calls across multiple networks or devices.
Use Your Own Operator
Use direct routing to enable seamless communication between your Teams phone system and the operator of your choice.
VoIP & PTSN Calls
Make or receive calls from anywhere with other teams' users or people with PSTN (Public Switch Telephone Network)
AI & ML Integration
Leverage the latest advancements in AI and Machine Learning to streamline your workflow. Generate notes, transcripts, summaries, and more while ensuring your audio is always crystal-clear thanks to the latest AI advancements. Leverage BTI’s expertise to take AI to the next level and further enhance your system by including features like robocall and spam prevention.
Contact Center Solutions
Take the functionality of Microsoft Teams even further with BTI’s contact center solutions for Teams business phone systems.
Simplified Call Management
Take control of your calls with powerful tools like call forwarding, simultaneous ringing, and busy-on-busy settings to streamline communications and enhance productivity. Use call queues and auto attendance features to automatically direct calls to the appropriate person or department.
Security Features
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Data Loss Prevention (DLP): Monitors and protects sensitive data, and can automatically alert administrators of potential security violations
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Monitoring and alerting: Administrators can use the Teams admin center to monitor Teams capabilities and receive alerts
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Multi-factor authentication (MFA): Requires a second form of verification to prove your identity
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Transport Layer Security (TLS): Encrypts the channel in motion
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Secure Real-Time Transport Protocol (SRTP): Encrypts and integrity checks point-to-point audio, video, and application sharing streams
Microsoft Teams Phone Service:
BTI’s Customized Offerings for Small Business, Enteprises, and Contact Centers.
Upgrade your business communication seamlessly with BTI's Microsoft Teams Phone solutions. Streamline operations, enhance security, and simplify communications with our customized offerings designed to meet your specific needs.
Key Features and Benefits
Free Trials Available
Experience our fully customized Teams Phone service with a free trial tailored to your specific needs. Experience the benefits of partnering with BTI before committing, no strings attached!
100% Automation and Self Activation
Gain immediate access to your new phone system with our setup, and self-activation process.
Effortless Transition from Other Providers
Switch from your previous provider to Microsoft with minimal to no disruption.
Options for Contact Center Integration
Enhance your communication systems with advanced contact center functionality tailored to your needs with Teams Connected and Teams Integrated.
Microsoft Teams Call Recording
Maintain secure and compliant records with our advanced call recording solutions.
AI Solutions for Enhanced Productivity
Leverage AI to streamline your workflow and create a more efficient environment. Automatically generate meeting notes, transcripts, and summaries, and ensure clear audio with AI-powered noise suppression and robocall prevention.
Access Control & Door Intercom Integration
Connect your existing security systems with Microsoft Teams for enhanced communication and increased response and protection.
Paging and Mass Notification Integration
Keep your organization informed with integrated paging and notification systems, all managed through Microsoft Teams.
Intelligent Operations with AI & Automation
Optimize efficiency with software, machine learning, and intelligent automation that handles updates, detects issues proactively, and manages problem resolution seamlessly.
24/7 Monitoring
Enjoy continuous oversight and proactive detection to ensure swift and efficient problem resolution.
Full Room Visibility
Gain unique insight into room health and performance metrics to optimize workflows and enhance efficiency.
Real-Time Alerts
Receive instant notifications and respond immediately to issues before they scale.
Automated Solutions
Let automated remediation resolve incidents on your behalf, reducing manual intervention.
Proactive Network Monitoring
Gain immediate access to your new phone system with our setup, and self-activation process.
BTI’s Enhanced Business Continuity & Disaster Recovery (BCDR)
BTI takes Microsoft’s robust framework to the next level by providing comprehensive, tailored BCDR solutions. Our approach ensures your communication systems are not only resilient but optimized for your specific business needs:
Custom Risk Assessments
We work closely with you to identify potential vulnerabilities and develop a customized business continuity plan that aligns with your unique environment.
Proactive Monitoring
Our GlobalView platform provides 24/7 monitoring to detect and mitigate issues before they impact on your operations, ensuring continuous service.
AI-Driven Solutions
Leverage BTI’s AI capabilities for predictive analysis and rapid problem resolution, keeping your communication systems efficient and secure.
Seamless Failover & Recovery
BTI ensures your critical communication services can be swiftly redirected or restored, minimizing downtime and productivity loss.
Proactive Network Monitoring
Our proactive monitoring and analytics for Teams Operator Connect ensure your system operates flawlessly, minimizing downtime and maximizing performance.
Dedicated Expert Support
BTI’s dedicated experts provide 24/7 operational support and guidance to resolve incidents and ensure smooth operations.
Round-the-Clock Service
Access tiered support and comprehensive assistance any time you need it.
Key Features and Benefits Continued
Diagnostic Precision
Expert analysis with prescriptive solutions for identified issues.
Single Point of Escalation
Get centralized support for all hardware vendors and seamless integration with ServiceNow for efficient incident management.
ISO-Certified Security
Reduce cyberattack risks with best-in-class cybersecurity.
Emergency Services Integration
Stay prepared with built-in support for emergency scenarios.
Legacy System Support
Bridge the gap between older PBX systems and Microsoft Teams for a unified communication experience.
Robocall and Spam Prevention
Protect your communications from unwanted disruptions and enhance security.
Why Choose BTI Communications Group?
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Design: Customized to your unique business needs.
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Implementation & Installation: Seamlessly deploy Teams Phone systems with minimal disruption.
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Training: Empower your team to maximize productivity with Teams.
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Optimization: Ensure your telephony system reduces operating costs, improves collaboration, and enhances your corporate image.
BTI goes beyond simply offering these solutions by providing end-to-end support:
BTI’s expertise ensures you’ll not only choose the best solution but also gain the tools and support needed to thrive in today’s competitive business landscape. Let BTI help you streamline operations and create a seamless communication experience for your workforce and customers.
Comprehensive Maintenance
We offer regular testing and maintenance of your disaster recovery strategies to ensure that your business is always prepared. Together, Microsoft’s global resiliency and BTI’s tailored, proactive solutions provide an unmatched level of protection, keeping your organization connected and operational under any circumstances.
Performance Dashboards: Access daily reports and dashboards for a detailed overview of performance metrics.
Maximize performance with actionable insights and analytics.
Scalable Learnings: Use proven insights from our extensive experience to optimize operations.
Actionable Recommendations: Make informed decisions with expert recommendations on room usage and incident trends.
Data-Driven Insights and Reporting
BTI’s Experience: Our Success Across Multiple Industries
“They are the experts on security coverage, but they also listen to our needs based on what we know to be our healthcare workflow and security vulnerabilities. We require expert on-demand support to manage a large network of clinics. Our experience has been that they will go out of their way to take care of us.”
Charles Lomboy
Director of Physical Plant Management
AltaMed
We're incredibly grateful for BTI Group's expertise and customer-centric approach. They made a complex project feel manageable and stress-free. We look forward to utilizing their services again in the near future for any upcoming IT needs.
Anthony Acocella
IT Director
Mapleleaf Ventures, LLC
“BTI came through for us on our first day here. Both Yuriy Tatarintsev and Jesus Vargas did everything they could in making sure we were up and running on April 17th. They are very professional and took the time to explain what needed to be done and what still needs to be done for our complete and secure set up. Thank you!”
Sharon Moultrie
Operations Manager
21st Century Spirits, LLC
FAQs
What is a Teams Calling Plan?
Microsoft teams calling plan is a service that allows you to make and receive phone calls directly from the Microsoft Teams application.
Can I use my Existing Phone Number with Microsoft Phone Service?
Yes, you can use your existing phone number to make or receive calls with Microsoft Teams.
What Kind of License do I need to Use Teams Phone Plan?
Teams calling plan is an added feature if you own any of these licenses. •Teams Phone Standard License •Teams Phone with Calling Plan •Microsoft 365 E5 subscription
Can Microsoft Teams be used for Phone Calls?
Yes, Microsoft teams phone service allows you to use Teams to make regular calls through PTSN.
What Kinds of Phones or Devices Are Supported?
Microsoft’s phone service supports a wide range devices including desk phones, conferences phones, meeting room solutions, and headsets. Some of the brands supported by Microsoft Teams include: •Yealink •Creston •Lenovo •Polycom •AudioCodes
What Teams Calling Plan Options Do I have?
Domestic Calling Plan: Call numbers in the country you are assigned in Microsoft 365 with unlimited incoming minutes. Outgoing minutes depend on the license. International Calling Plan: Includes both domestic and international minutes for outbound calls. Pay-as-you-go Calling Plan: Call numbers located in the country where your Microsoft License is assigned. Unlimited incoming minutes are included, no outgoing minutes included. All outgoing calls are charged based on minutes used.