When the Eaton Fire devastated communities across California, thousands of families lost their homes, forcing emergency response teams to act swiftly. Amid this crisis, our client, a major healthcare provider in Southern California, responsible for delivering medical care to evacuees, faced an operational challenge.
With their primary facility damaged and their staff relocated to the Pasadena Convention Center—converted into a shelter and medical care facility for over 10,000 displaced individuals—the organization needed a way to manage its workforce effectively. Their existing access control system was fully integrated with their timekeeping platform across 68+ locations, allowing them to track employee attendance and manage payroll seamlessly.
However, with the sudden relocation, their ability to track employee hours and grant secure access was compromised. Without a solution in place, maintaining accurate workforce management and ensuring proper timekeeping for healthcare workers would become chaotic, potentially impacting care delivery.
Time was of the essence, and they needed a solution fast.
Seamless Workforce Management in an Emergency
BTI Communications Group responded immediately to the urgent situation, mobilizing its team after hours. By the next morning, a fully operational access control system was installed at the Pasadena Convention Center.
This system extended the client's access control and timekeeping capabilities to their temporary relief center, ensuring uninterrupted operations for healthcare professionals. Within hours, the new site was seamlessly integrated with the same system used across 68+ locations, allowing employees to clock in and out as usual.
BTI's secure and reliable solution enabled precise workforce management during the crisis. Employees logged their hours seamlessly, payroll accuracy was maintained, and administrative staff retained complete visibility into operations.
How BTI Made It Happen
BTI’s swift response was achieved through advanced technology, skilled execution, and a steadfast dedication to customer success.
Key Components of the Solution:
Mobile Access Control Card Readers – Deployed at the Pasadena Convention Center to allow seamless employee check-ins.
Access Control Hardware – Ensured proper authentication and security for personnel working in the relief efforts.
Real-Time Connectivity to Data Centers – Maintained instant access to timekeeping records, payroll data, and workforce tracking.
BTI’s business security solutions not only addressed the immediate crisis but also provided a scalable and flexible system that can be deployed for future emergencies, temporary work sites, or large-scale events requiring workforce management across multiple locations.
Why Businesses Trust BTI
24/7 Emergency Responsiveness
We understand that business challenges do not adhere to office hours. Our ability to act immediately—whether it is a weekend or a late-night request—ensures our clients stay operational.
Tailored Solutions
From access control to workforce management, we customize solutions to fit our clients’ needs, no matter the industry or urgency.
Proven Expertise in IT & Security
With decades of experience, BTI ensures seamless integrations with existing systems, reducing downtime and operational disruption.
Commitment to Excellence
Our dedication to providing reliable, mission-critical solutions is why organizations continue to trust BTI when it matters most.
The Impact: A Testimony to Preparedness & Excellence
This deployment not only highlighted BTI’s ability to execute under pressure but also highlighted the efficiency and foresight of the healthcare provider. Their commitment to operational excellence and emergency preparedness allowed our customer to continue serving evacuees without disruption.
The same technology that powers their 68+ locations was up and running at the fire relief center within hours—demonstrating the strength of a well-structured and adaptable workforce management system.
In times of crisis, organizations need partners that can act fast, deliver flawlessly, and provide long-term solutions. BTI and our client are proud to be trusted partners.
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