Expert Support and Upgrades for Mitel Connect formerly ShoreTel
Expert Support & Upgrades for Mitel Connect / ShoreTel
BTI Communications Group has been at the forefront of unified communications with ShoreTel / Mitel Connect support since 2007. Mitel purchased ShoreTel in 2017 and has since renamed the ShoreTel business phone system while continuing to support and upgrade its hardware and software. Throughout this process, BTI has helped hundreds of businesses optimize, maintain, and grow their return on investment in their phone system and contact center technology from Mitel.
BTI provides an array of remote and on-site products and services from wiring and VoIP infrastructure to advanced contact center and data center software and hardware integrations and upgrades. BTI also supports and provides SIP trunking at discount rates plus SIP protocol devices and converters to connect your systems’ security, intercom, and paging solutions.
Mitel Connect, Formerly Known as the ShoreTel Phone System
MiVoice Connect
- Desktop and Mobile Applications
- Real-Time Messaging, Video, and Voice Calling
- Multi-Region, Language Support
- Softphone
- Workgroups
- Event Wizard
- Contact Center with Multichannel Routing
- Cloud, On-site, and Hybrid Deployments
- Historical Reporting
Mitel Phones
- Mitel 6905 IP Phone
- Mitel 6910 IP Phone
- Mitel 6920w IP Phone
- Mitel 6930w IP Phone
- Mitel 6940w IP Phone
- Mitel 6970 IP Conference Phones & more
Supported ShoreTel Phones
- ShoreTel 230 and 230-2
- ShoreTel 265
- ShoreTel 480
- ShoreTel 485
- ShoreTel 115
- ShoreTel 560 and 560-2
- ShoreTel 565
- ShoreTel 655 and 655-2
Contact Center
- Call Recorder
- Contact Center Agent Dashboard
- Contact Center Email Alert Service
- Contact Center Instant Override Message
- Contact Center Interaction Viewer
- Business Process Application Integration
- Access calls, text, CRM data, call history, reports, and more
Advanced Mitel Connect Features
- Application Dialer (AppDialer)
- BCA (Bridged Call Appearance) Call Hold
- Monitor
- Call Recorder
- Call Router
- Called Directed Router
- Application Dialer (AppDialer)
- BCA (Bridged Call Appearance) Call Hold
- Monitor
- Call Recorder
- Call Router
- Called Directed Router
See How Historical Reporting Works!
Call or text one of our offices today for a free consultation
We Provide Reliable Business Communication Solutions
.
Industry Driven
Logistics, construction, healthcare, and medical professional businesses are just some of the many companies we support. Regardless of your company size or the complexity of your VoIP communication requirements, we can help!
Superior Support
We take the time to understand your business and properly configure your systems according to best practices for your industry. Our support services are designed to ensure that you and your system are in sync and operational when that call occurs.
Dedicated Expert Staff
Our MiVoice Office Engineers all have more than a decade of experience serving companies like yours using MiVoice Office. These engineers and consultants are dedicated to your success.
Security & Compliance
BTI provides affordable outsourced monitoring, patching, software upgrades, and remote administration, so you can stay compliant and secure.
BTI Communications Group offers a wide range of business communication services, Business Phones, Cellular Boosting, Internet Access and Telecom Brokerage, Paging & Emergency Notification, VoIP Service, Web & Audio Conferencing Service and Equipment, VoIP Infrastructure & more. With BTI you get more than just an installation company or VOIP service provider, we help you deliver measurable ROI from your technology investment.
With over 35 years of experience, BTI is a trusted partner to healthcare, government agencies, and businesses of all sizes. They rely on our expertise to install, upgrade, and replace their communication systems.
Key Features of Our Service
- Scalable communication solutions that grow with your company
- Easy deployment, fast and efficient services
- Real-time system and network health alerts
- 24/7/365 support
Certified engineers and consultants
What Our Clients Say About Our Mitel Services
BTI consistently solves IT challenges that our staff doesn’t have the skill or time for. Their installation team is excellent and their support always makes sure all of our issues are solved.
BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.
The entire team at BTI has exceeded my expectations. They took my company to the technology and security level I needed.
Where We Work
Nationwide Coverage, Global Reach
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
BTI service area
Not yet active
🇨🇦
Global Partner
Niagara-on-the-Lake, Ontario
🇬🇧
Global Partner
Heybridge, Maldon
Essex, United Kingdom
Multiple Locations to Better Serve You
Looking for Upgrades & Support for Legacy ShoreTel Equipment?
Contact BTI today to discover how we can enhance your operations and keep your team connected, productive, and secure.