Over 40 Years in BusinessISO 27001 compliantPublic sector: GSA contract holder
LA 562-298-5000 · Chicagoland 312-432-5300 · Phoenix 602-733-6807 · Client Support
ISC West 2026 confirmed that converged physical + cybersecurity and AI-driven resilience require stable, accountable infrastructure.
Your IT team knows your business. BTI adds the depth around them: engineers for projects, a help desk for everyday tickets, and a 24/7 NOC/SOC watching your systems. You decide what stays in-house and what we take on, and it is written down in a responsibility matrix your IT lead signs off.
IT sales, business hours: Los Angeles 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.
This model is built for organizations with internal IT teams who need an accountable operating partner. Not just access to tools or overflow helpdesk support.
Certified experts · Full-stack IT
One certified team across your entire technology stack, from Microsoft and networking to security, backup and the infrastructure that keeps it all running.
Microsoft Solutions Partner · 7 capability domains · 30+ certified platforms
We connect your technologies and manage them one at a time or all together, with ISO 27001 compliant governance and a 24/7 NOC/SOC.
Help desk, monitoring and managed IT for your team, plus AI tools set up and managed for your business.
Managed IT ›AI services ›Threat detection, endpoint protection and monitoring built into how we run your IT.
Learn more ›Policies, controls and audit preparation for the standards your business works under, backed by our 24/7 NOC/SOC.
Learn more ›Business phones and unified communications, configured and supported by one team.
Learn more ›Video surveillance, access control and alarms, installed and supported.
Learn more ›Managed, monitored backup and recovery for your cloud and on-site systems.
Learn more ›Wired and wireless business networks, designed, installed and supported.
Learn more ›Structured cabling and low-voltage work for new builds, tenant improvements and remodels.
Learn more ›Planned IT projects such as network upgrades, cloud moves and server work, scoped and delivered by our engineers.
Learn more ›
Key Takeaways ✔ Co-managed IT reduces internal IT burnout by shifting operational execution to
Most IT organizations do not fail because they lack technology. They fail because their
Many organizations believe they are running a hybrid IT model some internal staff, some
Most audit failures do not happen because organizations lack security tools. They happen because
BTI provides both the monitoring platforms and the operational discipline required to configure, maintain, and act on them, closing the gap where most internally managed tools fail.
Without proper execution, monitoring and management tools are often underused, ignored, or abandoned entirely.
Example layout. Your matrix is set with your IT lead on the consult call.
| Area | Your IT team | BTI | Shared |
|---|---|---|---|
| User help desk (tier 1 and 2) | Optional | Yes | Escalation path agreed |
| 24/7 NOC/SOC monitoring | Yes | Alerts routed to both | |
| Patching and endpoint protection | Yes | Change windows agreed | |
| Network and firewall | Optional | Yes | |
| Business applications | Yes | Support on request | |
| Projects | Lead or co-lead | Engineers on scoped projects | Project plan |
| Vendor management | Yes | On request |
Many internal IT teams start by handing tier 1 tickets and after-hours calls to our outsourced IT help desk, then add engineering depth.
Need people rather than a service? BTI adds help desk, field, network, cloud and project engineers who work under your IT lead's direction, for a project, a leave or a hiring gap. For the full details, see IT staff augmentation at https://www.btigroup.com/it-services/it-staff-augmentation/ (page coming soon).
Co-managed work is itemized line by line. Best of breed with itemized pricing simply means, for example, instead of selling you a single-vendor firewall device at an inflated markup, we sell you an enterprise-grade Cisco device at a small markup. For the same money, you get a higher quality solution.
See itemized pricing (managed IT runs $60 to $290 per user per month).
BTI co-managed support closes those gaps with execution. “Co-managed IT” is often used to describe shared helpdesk support. In regulated environments, this model frequently fails audits, insurers, and uptime requirements. BTI’s modern co-managed IT model focuses on execution, accountability, and compliance proof. What we offer is the co-managed version of “Infrastructure-Led Managed IT.”
BTI provides the tools and the execution to keep your business operational, secure, and compliant. Read how we’re able to do what others won’t.
In regulated environments, ambiguity in responsibility is treated as risk, by auditors, insurers, and customers alike. BTI’s Co-Managed IT Services and Converged Security Platform are exactly what companies need in 2026.
With 40+ years of IT leadership and ISO 27001 compliant practices, BTI gives your team clear roadmaps, budget planning, a clear shared responsibility matrix, and compliance oversight; so, your IT works as hard as you do with continual compliance and controls.
Software is one of the fastest-rising costs in IT. Gartner forecasts worldwide software spending will grow 15.5% in 2026, and notes that technology budgets are being strained by inflation, rising hardware costs and AI funding initiatives (Gartner, July 2026). For internal IT teams at growing organizations, much of that growth arrives as AI add-ons, usage meters and renewal increases.
Through its co-managed IT services, BTI makes both kinds of AI work inside your real workflows, then does three things with them: optimizes what you spend, converts expensive AI consumption into low-cost governed workflow automations, and governs the tools, the usage and the systems they touch.
Microsoft Copilot, ChatGPT, Claude and Gemini, chat tools and voice agents your staff use directly, in a company-controlled workspace with access controls and logging.
AI features embedded in the SaaS apps you already pay for, background automations and agents, and AI analytics in security and monitoring, like our 24/7 NOC/SOC's automated alert triage.
Managed IT typically runs $60 to $290 per user per month, itemized, with no surprise fees. → See managed IT pricing
Customized, infrastructure-led Managed IT, built for reliability, reduced risk, and documented compliance. Here’s what every engagement delivers.
Your 24/7 NOC and SOC onboard in weeks, handling alerts, patches, threats, and every support ticket. ISO-aligned operations in under a month.
IT, VoIP, and security systems from in-house experts, cloud or on-prem, AI-enabled. One vendor, enterprise-grade, independently validated.
Consolidated monthly reporting with clear visibility into performance, projects, and risk, plus a concrete roadmap for what’s next.
Pay only for what you use. Scale up or down as your needs evolve, no penalties. Budget high-ROI projects with costs known up front. See co-managed IT pricing (from $60/user/mo) for typical per-user ranges.
Operations aligned to CIS Controls and ISO 27001, from hardening to incident response. Optional risk assessments and penetration testing.
AI-integrated SOC, NOC, and helpdesk maintain system health, security, and uptime, enterprise coverage without internal staffing or tooling overhead.
From advanced threat protection to compliance monitoring, BTI builds security into every service and prepares clients for their audits. BTI owns day-to-day security execution, monitoring, and response, not just alerting.
Whether upgrading infrastructure, migrating to the cloud, or planning cybersecurity strategies, our consultants create tailored roadmaps that align with your business goals.
Build a scalable, future-ready IT environment that drives productivity and supports business growth. Infrastructure is operated, maintained, and secured under documented responsibility, not left to shared assumptions.
Centralize IT, security, and communications into one streamlined system to improve efficiency and resilience.
Extend the life of your IT investments with proactive care, updates, and vendor support management.
Reduce overhead by tapping into BTI’s full-scale IT resources at a fraction of the cost; which is ideal for SMBs and growing enterprises. Extend your internal team with certified engineers, operators, and security specialists without adding headcount or tool sprawl.
At BTI, we strengthen IT teams of every size with expert Co-Managed IT Support. Backed by 40+ years of experience and ISO 27001-compliant practices, our approach helps businesses cut downtime, reduce risks, and scale with confidence. In fact, our clients pass audits on their first attempt because our co-managed IT solutions include the operational, security, policy, frameworks, third party pen testing, and continuous evidence collection to make them audit ready on a continuous basis. BTI’s services, by design, operate with controls, evidence collection, and accountability aligned to how audits and third-party reviews actually work.
Managed IT, networks and help desk support built for how your industry actually works.
Managed IT, EHR uptime and HIPAA-aligned support for clinics and medical groups.
Healthcare IT services →
Managed IT and help desk support for public agencies with lean IT teams.
Government IT services →
Network, device and help desk support for K-12 districts, charter schools and colleges.
School and college IT services →
Warehouse Wi-Fi, ERP uptime and network support across every shift.
Logistics and manufacturing IT services →
GLBA-ready managed IT for CPA, tax, title and mortgage firms.
Managed IT for CPA, title and mortgage firms →
IT support for water utilities and special districts, with office IT kept apart from plant systems.
IT services for water utilities →
Job trailer networks, mobile device support and tenant improvement cabling.
IT support for construction companies →
Practical managed IT for churches, ministries and nonprofit offices.
IT services for nonprofits and churches →
Venue Wi-Fi, point of sale networks and managed IT for parking operators and venues.
Venue and parking IT services →On-site teams in Southern California, Phoenix and Chicago. Projects deployed nationwide across 100+ locations.
Yes , Axis Communications Gold Partner, Avigilon Authorized Dealer, Cisco Meraki Partner and Brivo Authorized Reseller, plus Bosch, Kantech, Software House, DSC, Mitel and Veeam.
Physical security systems are integrated into the same monitoring, incident response, and governance framework as IT , eliminating blind spots between digital and physical environments.
Free executive guide
This guide is for CEOs, COOs, operations leaders, and senior decision-makers in mid-market, multi-site organizations
who need unified support that keeps the business running, supports growth without adding complexity, and scales
without avoidable disruption.
It is intended for healthcare, manufacturing, logistics, and distribution environments where uptime, security,
compliance, and support coordination directly affect productivity, customer service, and risk.
More than a reference document, it is a practical advisory guide for evaluating whether the technology environment
supports the business or contributes to avoidable disruption, siloed ownership, and disconnected responsibility.
We start with an in-depth consultation to understand your IT goals. Whether you’re a small team or enterprise, our experts create a tailored co-managed IT support plan that aligns with your growth strategy.
Using non-invasive tools, we analyze your full IT landscape. Clients often see a significant reduction in risks within their first year thanks to our targeted improvements.
Transparency is key. We provide a clear proposal, then deploy enterprise-grade tools and monitoring systems trusted by Fortune 500 companies. Responsibility boundaries are defined to eliminate ambiguity during incidents, audits, or operational escalations.
Co-management means true collaboration. With round-the-clock support and proactive updates, we solve issues before they become problems and keep your IT environment future ready.
“Our first and primary goal is to deliver the foremost level of technical quality that can be delivered reliably for each client’s budget.”
Eric Brackett, Founder & President of BTI Communications Group
Client stories
Over 40 years · 98% client retention · 24/7 NOC/SOC · ISO 27001 compliant governance · Offices in Los Angeles and Chicago, and a colocated office inside the Iron Mountain data center in Phoenix · AI advisory is included in the managed IT and managed AI plans.
Where We Work
BTI serves clients across the United States, with additional partners in Canada and the United Kingdom. Hover over any state to see it highlighted.
Niagara-on-the-Lake, Ontario
Heybridge, Maldon
Essex, United Kingdom
Co-managed IT is a partnership where your internal IT team keeps ownership of strategy and day-to-day priorities while BTI supplies senior engineering, 24/7 monitoring, cybersecurity operations and project capacity under a documented shared responsibility model.
With fully managed IT, BTI runs your entire IT function. With co-managed IT, BTI augments your existing staff and takes defined responsibilities, such as monitoring, security execution or infrastructure, so your team can focus on business priorities. See the full comparison.
No. Co-managed IT is designed to support your team, reduce burnout and add specialized skills, not replace internal staff.
BTI operates an ISO 27001 compliant governance program aligned to the standard's controls. BTI does not claim ISO 27001 certification.
Yes. BTI supports public-sector purchasing through GSA, CMAS and TESMA.
BTI serves organizations nationwide from regional offices in California, Illinois and Arizona, and has served clients for over 40 years.
Often, yes. BTI becomes their backup and documents your environment, so you are covered if they are out or leave. See when your IT person retires.
Line by line in your proposal. Managed IT runs $60 to $290 per user per month; co-managed plans price only the work BTI takes on.
Ready when you are
“BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction.”
Rebecca Gadomski · Edgewood Clinical
Your IT lead talks with a BTI engineer on the first call.
IT sales, business hours: Los Angeles 323-510-8003 · Chicagoland 312-492-2613 · Phoenix 480-272-8728
The first consultation and the initial IT assessment conversation are free. The assessment scope is set on the initial engineering consult call.
