CHICAGO · ILLINOIS

Managed IT Support in Chicago That Fits Your Business

Managed IT Services in Chicago

Whether you need managed IT services in Chicago, added support for your internal team, or help with specific systems and security gaps, BTI builds the right level of support around your people, operations, and goals.

40+

Years of experience

24/7

Helpdesk & Monitoring

Multi-site

Support available.

LERETA highly recommends BTI services, they are a great value added partner for us

Christopher C. Masten

Christopher C. Masten

Chief Information Officer | Information Technology Management | Enterprise Architecture

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+1 323·510·8002

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Client stories

A Managed Service Provider Chicago Businesses Trust

The entire team at BTI that I had the pleasure of working with exceeded my expectations. They tool my company to the technology and security level I needed. They were always very attentive and responsive if we had any questions. Would highly recommend!

BTI has been exactly what our growing company has needed for so long! They provide friendly, professional service and have consistently been willing to go above and beyond to ensure our complete satisfaction. Would highly recommend and happy to talk with anyone who has questions and would like more feedback on their exceptional service.

Dave and his BTI Team have been a great resource to help our growing business succeed. He continues to be responsive with providing the support that we need from initial setup to modifications of our current system in a timely manner. Dave has created a friendly and encouraging relationship which has been recognized by the Edgewood staff as well. His team has been an asset to Edgewood.

BTI Communications Group does a solid job. From the proposal process straight through to job completion and subsequent support, everyone does exactly what they say they will. We had a solution installed at one location as a test of sorts. Based on the success of that, we are now getting ready to install at a third location.

Very friendly staff! Jodi was able to provide us support by scheduling a tech out for a job walk the same day as requested. She has been proactive and responsive, which is greatly appreciated. Thanks Jodi!

Great Company! Amazing service and friendly staff!

Very responsive and good at troubleshooting/problem solving.

IT Support at your terms

Flexible Support Built Around Your Business

BTI can manage your entire technology environment, support specific systems, or work alongside your internal IT team. Our flexible managed and co-managed services keep every layer of your technology running, protected, and supported, so your team stays productive, your data stays secure, and nothing falls through the cracks.

MR · MS

Cybersecurity Services

Protect your business from evolving cyber threats with layered security designed around your organization. BTI helps reduce risk, safeguard sensitive data, support compliance, and keep your operations running without disruption.

Installation

Co-Managed Services

Strengthen your internal IT team without replacing it. BTI provides the specialized expertise, additional resources, monitoring, and support your team needs to close
coverage gaps and manage technology more effectively.

MX · MG

IT Helpdesk Services

Give employees fast, dependable support when technology problems interrupt their work. Our helpdesk resolves issues efficiently, reduces downtime, and helps your team stay productive throughout the day.

Switches

Network Design

Build a network that supports the way your business operates today and where it plans to go next. BTI designs secure, reliable, and scalable network environments that improve performance and eliminate unnecessary complexity.

MV

Network Installation

Ensure your network is installed correctly from the start. BTI handles deployment, configuration, testing, and documentation to deliver a dependable infrastructure with minimal disruption to your business.

mt

Outsourced IT Services

Get a complete external IT department without the cost and complexity of building one internally. BTI takes responsibility for your day-to-day technology, cybersecurity, user support, infrastructure, and IT strategy, giving your team a single partner for all its technology needs.

Licensing

IT Hardware Maintenance

Extend the life of your technology and reduce unexpected equipment failures. BTI provides proactive maintenance and responsive support to keep critical hardware performing reliably and minimize costly downtime.

MX · MG

IT Consultancy

Make smarter technology decisions with guidance aligned to your business goals. Evaluate systems, plan investments, manage risk, and create a practical technology roadmap that supports long-term growth.

Installation

IT Compliance Services

Turn complex compliance requirements into a clear, manageable security program. Combine IT operations, cybersecurity, evidence collection, and governance support to identify gaps, strengthen controls, document progress, and prepare for audits.

MR · MS

WAN Services

Keep employees, offices, cloud platforms, and critical applications securely connected. Experience improved performance, strengthen resiliency, and support seamless communication across every location.

The BTI Difference

Managed IT in Chicago That Fits Your Team

BTI can manage your entire IT environment or provide targeted support wherever your internal team needs more capacity, expertise, or coverage.

Complete or Co-Managed Support

Choose fully managed IT support in Chicago or divide responsibilities between BTI and your internal team with clearly defined ownership and escalation paths.

More Than Helpdesk Support

Get support across users, devices, networks, cybersecurity, cloud, backup, and infrastructure, not just ticket resolution.

Specialized Expertise When Needed

Add advanced engineering, cybersecurity operations, project support, or onsite assistance without hiring a specialist for every function.

One Team Across Connected Systems

Reduce handoffs when issues involve networks, firewalls, Wi-Fi, VoIP, cameras, access control, or other connected business systems.

Support That Evolves with You

Expand or adjust BTI’s role as your business grows, your internal team changes, or your security and compliance requirements increase.

One Pane of Glass

Get Clear Visibility into Your IT Support

BTI managed IT services in Chicago gives your leadership and internal IT team clear visibility into service performance, recurring issues, system health, and improvement priorities.

See where support time is being spent and what problems keep returning.

Understand emerging risks before they affect users or operations.

Turn service data into clear priorities and a practical technology roadmap.

How It Works

BTI's Managed IT Services
Onboarding Process

Step 01

Discovery & Responsibility Planning

BTI maps your users, locations, systems, vendors, risks, and business priorities. For co-managed IT, we also define what your team keeps and where BTI provides support.

Step 02

Environment Assessment & Documentation

We inventory assets, review identities and access, document the network, consolidate technical information, and establish a clear baseline for support, security, and compliance.

Step 03

Stabilization & Risk Reduction

BTI addresses urgent gaps involving patching, vulnerabilities, backups, monitoring, MFA, endpoint protection, and other issues that could disrupt the transition.

Step 04

Tools, Support, & Security Deployment

We deploy the agreed monitoring, security, ticketing, backup, and automation services, then configure service levels, escalation paths, patch schedules, and support workflows.

Step 05

Ongoing Support & Improvement

Once onboarding is complete, BTI provides proactive support, reporting, lifecycle planning, and recurring reviews to reduce repeat issues and guide your long-term technology roadmap.

Local, On the Ground

Managed IT Support Chicago,
From a Local Team

Work with a managed IT services provider that combines remote responsiveness with local support throughout Chicago and the surrounding suburbs. BTI can manage your entire IT environment or support only the areas where your internal team needs additional capacity or expertise.

Local Headquarters

Our office is located in Downers Grove, IL.

Local Engineers

Our team lives and works in Chicago.

Fast Response Times

On-site support available throughout the Chicago-Land area.

Remote + On-Site

Comprehensive IT support where you need it.

BTI Communications Group

Service coverage · Chicagoland

Serving these Chicagoland Areas

On-site coverage across Chicago and the surrounding counties and 290 communities.

Chicago · 39

DuPage County & Western Suburbs · 34

Cook County - North & Northwest · 34

Cook County - West & Near-West · 24

Cook County - South & Southwest · 51

Will County & Southwest Chicagoland · 24

Kane County & Fox Valley · 21

Lake County & Northern Chicagoland · 41

McHenry County & Northwestern Chicagoland · 22

Chicago · 39

DuPage County & Western Suburbs · 34

Cook County - North & Northwest · 34

Cook County - West & Near-West · 24

Cook County - South & Southwest · 51

Will County & Southwest Chicagoland · 24

Kane County & Fox Valley · 21

Lake County & Northern Chicagoland · 41

McHenry County & Northwestern Chicagoland · 22

Managing locations beyond Chicago? BTI also provides managed IT support in Los Angeles and Phoenix metro areas, with remote support available for users and locations nationwide.

Learn More About BTI

Full Video Transcript

I’m Eric Brackett, Founder of BTI Communications Group. Companies at or above twenty-five million in sales—or those contracting with them—contractually inherit liabilities for cybersecurity and regulated personal information leaks governed by twenty-one state privacy laws and indemnified increasingly in customer contracts.

BTI is a sole-source managed and co-managed provider to leading healthcare, logistics, and manufacturing firms—from high-security defense to everyday food products. We also serve education, financial services, and government entities under twenty-year GSA and CMAS agreements. As an ISO 27001 compliant firm and a vetted LA County IT Vendor under TESMA, we offer the reliability and protection you require.

Our clients take the money and time they save with BTI and invest it back into growth, beating their competitors and the market in general.

Our sole-source, fixed-cost model eliminates vendor chaos. And with one hundred percent financing, you can bring projects forward immediately, capturing growth while avoiding the pitfalls of unreliability.

Schedule a free consultation to discuss your needs and lower your costs. Find out how BTI provides the essential liability shield required for businesses in California, Arizona, and Illinois. Visit btigroup.com today.

Specialized Expertise

Industries We Serve

BTI delivers managed IT services in Chicago for organizations across a wide range of industries, with support tailored to their technology, cybersecurity, compliance, and operational needs.

Healthcare

Multi-Site Facilities

Aerospace and Defense

Agriculture & Food Industry

Automotive

Construction

Education

Entertainment & Media

Financial Services

Government & Public Sector

Logistics & Transportation

Manufacturing and Industrial

Professional Services

Utilities & Critical Infrastructure

Religious & Fate Based Organizations

Technology

Government & public sector

BTI is a GSA Approved Contractor

TESMA

Governance & assurance

Compliance Governance, Certifications & Partner Assurance

Certifications, attestations & compliance-aligned frameworks

Certifications, attestations, and compliance programs shown may apply to BTI, BTI’s internal governance practices, or BTI’s third-party service providers depending on the specific platform, service, data center, processor, monitoring provider, or vendor used.

Frequently Asked Questions

What should I look for when choosing a managed IT provider in Chicago?

Look beyond the helpdesk. Evaluate the provider’s cybersecurity capabilities, response SLAs, local onsite resources, network and cloud expertise, documentation standards, backup and recovery practices, strategic planning, pricing transparency, and ability to support your organization as it grows.

For companies with multiple technology providers, also consider whether the MSP can coordinate related systems instead of creating another vendor silo.

Can you take over IT support from another managed service provider?

Yes. BTI begins by discovering and documenting the existing environment, including assets, systems, credentials, network information, risks, backups, and current responsibilities. The environment is then stabilized before BTI moves into ongoing optimization and management.

Can BTI replace our internal IT department or work with the team we already have?

Both. BTI can provide fully managed IT services or work alongside your internal staff through a co-managed model. Responsibilities are defined around your team so BTI can take ownership where you need additional capacity, tools, cybersecurity, or specialized expertise.

What is included in BTI managed IT services?

BTI managed IT services can include helpdesk support, endpoint and server management, network and firewall management, Wi-Fi, cybersecurity, patching, vulnerability management, backups, identity and MFA support, documentation, reporting, and strategic technology planning. Your service model is built around the responsibilities you want BTI to manage

Can BTI’s Support Multi-Location Business Networks?

Yes. BTI provides managed IT support for enterprise and multi-location organizations.

Ready When You Are

Simplify IT With BTI's
Managed IT Services in Chicago

Reduce downtime, strengthen security, and give your team the IT support it needs with a local managed services partner you can rely on.

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