Business Communication Solutions That Work for You, Not Your Vendors

Every vendor in your communications stack has a quota. That's why the renewal call always comes with another add-on, another bundle, another three-year commitment. BTI sits on your side of the table. We review what you already pay for, put unused seats and features to work or remove them, source better options across multiple carriers and platforms, and then support all of it as your single point of contact. For large and multi-site organizations, we also work with installation and MSP partners all over the world, so one accountable team can deliver wherever you operate. For 40 years, our job has been to make business communications deliver on their promise: phones, Teams, contact center, Wi-Fi, cellular, paging, mass notification and texting.

Get a Free Bill & Configuration Review · Call 800-435-7284 · 100% financing available

What Unified Communications Was Supposed to Deliver, and What You Should Expect

Unified communications was sold on seven outcomes. Most organizations are still paying for them without getting all of them. Here is what a well-designed, well-supported communications environment delivers, and where you can see how BTI does it.

Your Advocate Against License and Term Upsell

Vendor pressure is constant. Each platform release brings a new tier. Each renewal brings a "limited-time" offer that requires a longer commitment. Each department asks for its own tool. Over time, organizations end up with:

• Licenses assigned to people who have left, or to features nobody turned on
• Overlapping tools: one for meetings, another for calling, another for texting, another for contact center
• Phone lines, circuits and DIDs still billing years after they stopped being used
• Term agreements that auto-renew before anyone reviews them
• Carriers that miss service levels with no consequence

BTI is multi-carrier and multi-platform, with a customer-first, vendor-agnostic approach. We are not paid to push one platform on you. Our job is to help you get the most from what you already own, avoid underutilization, and add something new only when it solves a real problem. Then we stay with you as your single source of support.

Free Bill and Configuration Review

There is no charge for BTI to review your bills and configurations and source better solutions, and whatever you need reviewed is in scope. A typical review looks at:

• Telecom invoices: lines, circuits, DIDs, toll-free numbers, long distance and surcharges
• Licenses and seats: Microsoft 365 and Teams Phone, UCaaS, contact center, recording and other communications SaaS, compared with actual use
• Configurations: call flows, auto attendants, hunt groups, routing and caller ID settings that may be costing you calls or customers
• Contracts: terms, renewal dates and auto-renewal clauses, so you decide before a renewal decides for you
• Service levels: where carriers and providers fall short of their commitments

You get a clear, itemized picture of what to keep, what to right-size, and what better options exist, with no obligation to change anything.

Request Your Free Review · Call 800-435-7284

AI Receptionist and Communications Automation

An AI receptionist answers every call, greets callers in your brand voice, answers common questions, routes callers to the right person or queue, and handles after-hours calls without voicemail purgatory. BTI designs these solutions from a library of communications automation built over the last twenty years, so we aren't starting from scratch or forcing a single product on you.

Automation that scales with you. Some clients go highly automated, up to level 4. For a multi-site radiology group, BTI designed, integrated and delivered a fully agentic AI scheduling contact center that serves complex radiology patients and referring physicians. Read the radiology client story on our AI Services page. Most clients need something simpler to start: well-designed basic tools such as smart auto attendants, intelligent routing, after-hours AI answering, voicemail-to-text and call summaries. BTI designs and deploys these before your numbers port, so the new experience works on day one.

Deep integration. AI is most valuable when it's connected. We integrate voice and AI with your CRM and sales workflows (click-to-call, screen pops, automatic call logging, summaries attached to the record) and with your contact center, texting and recording platforms through the Teams, Zoom Phone and Webex partner ecosystems.

Customization and governance. Every deployment is scoped to your call flows, compliance requirements and tone. BTI's AI Services team helps leadership decide where AI belongs and how to govern it (AI Security, Governance & Risk). Related reading: What Is Call Automation? · Contact Center AI · What Is an IVR?

Business Phone Platforms: Choose What Fits

Because BTI is multi-platform, the recommendation starts with your requirements, not our inventory.

Microsoft Teams Phone: Operator Connect and Direct Routing

Teams Phone turns Teams into a full business phone system. Operator Connect lets a certified carrier provision numbers and PSTN calling directly in the Teams admin center, with no session border controllers to maintain. Direct Routing connects Teams to carrier SIP trunking through an SBC, giving you more control over routing, contact center integration, analog devices and AI voice applications. BTI delivers both through our carrier ecosystem, so you're never limited to a single carrier. Many organizations run a mix of both. Explore Teams Phone & Calling Plans

GoodPhone Cloud Phone System

GoodPhone is a full-featured cloud phone system on the NetSapiens platform, delivered by BTI at $24.95 per seat, with Microsoft Teams integration for organizations that want Teams collaboration and a dedicated phone experience. Learn about cloud phone systems · Read: GoodPhone, the cloud-based phone system

Zoom Phone and Webex Calling BYOC

If your organization already lives in Zoom or Webex, Bring Your Own Carrier lets you keep that platform while choosing the carrier, rates and features that fit. BTI is a certified reseller and agent that delivers and manages Zoom Phone and Webex BYOC with our partners every day. Zoom Phone BYOC · Webex Phone System

The carrier and partner ecosystem

BTI works with a broad ecosystem of carrier and technology partners and offers iPilot and all of its functionality. We also bring the Teams, Zoom Phone and Webex partner ecosystems for contact center, call recording, AI, business SMS, branded caller ID and E911. That gives you one accountable team instead of a dozen vendor relationships.

ShoreTel End of Sale: Support, Continuity and Seamless Migration

ShoreTel is end of sale, but many organizations still depend on it every day. BTI is a Mitel partner with deep, long-term experience supporting ShoreTel environments, and we help in three ways:

1. Keep it running. Maintenance, troubleshooting, moves, adds and changes, and replacement parts strategy for your existing system.
2. Build continuity around it. Backup call routing, survivability planning and cloud failover options so an aging system isn't a single point of failure.
3. Migrate off when you're ready. We move you from an expensive legacy platform to Teams Phone, GoodPhone, or Zoom or Webex BYOC on your timeline, with call flows rebuilt, numbers ported and users trained, so the cutover is seamless.

ShoreTel support and migration

Telecom Procurement and Brokerage, With SLA Accountability

Choosing a carrier shouldn't mean taking whatever the incumbent offers at renewal. As your telecom broker, BTI sources internet, SD-WAN, SIP trunking, voice and wireless across multiple carriers, compares coverage, terms and service levels, and recommends the best fit, not the highest commission.

After you sign, we stay involved. When it's in scope, BTI monitors and troubleshoots your services as your single point of support, pins down the exact issue or SLA breach, and documents it. Then we stand by you throughout the process of seeking service credits or contract abatement from the carrier. No one can guarantee what a carrier will decide, but we have a great deal of real-world experience helping customers reach satisfactory results. We also track renewal dates so terms never auto-renew without a review.

Telecom Procurement & Broker Services · Read: 5 key benefits of telecom service procurement

We Deal With the Carriers So You Don't

Carrier administration is where communications projects get messy. Bureaucratic processes, long hold times and conflicting answers land on your IT team and frustrate your customers. BTI handles it for you:

• Caller ID and branded caller ID: your business name, logo and call reason on outbound calls from any BTI platform. Today, logo and call reason display on Verizon and T-Mobile phones but not yet on AT&T phones.
• "Spam Likely" remediation: registering and fixing numbers that carriers mislabel as spam, so your calls go through and get answered
• Directory listings: accurate CNAM and listing information
• DIDs: ordering, assigning, cleaning up and consolidating direct numbers
• Number porting: planned, scheduled and verified, with no lost numbers or surprise downtime
• Toll-free and international toll-free: provisioning, routing and porting
• E911: dispatchable location configured correctly for every user and site
• Carrier escalations: we work the tickets and escalation paths so your team doesn't have to

White-Glove Support With Every Order and Transaction

White-glove service isn't a premium tier at BTI. It comes with every order or transaction we're hired to perform or manage as your agent. We do nothing without your authorization. Once you authorize the work, we do everything needed to make it succeed: coordinating carriers and manufacturers, scheduling installers, validating that services work, and closing the loop with you.

One Team for Everything That Communicates: On-Premises and Cloud

Communications don't stop at the phone. BTI designs, installs and supports the full environment, whether it lives in your building, in the cloud, or both:

• Wi-Fi and networking: voice-grade wireless and wired networks designed for calls and video. Commercial Wi-Fi Installation · Network Design
• Enterprise cellular boosting: in-building cellular coverage and signal boosting for dead zones. In-Building Cellular (Enterprise Cellular Boosting)
• Paging and mass notification: overhead paging, intercom, door and gate boxes, and multi-channel emergency alerting. Paging & Mass Notification
• Business SMS and messaging: two-way texting, MMS and chat tied to your business numbers. Business Texting & Omnichannel · Read: reasons to use business SMS
• On-premises and cloud voice: installation, moves, adds and changes, and ongoing managed support. VoIP Installation & Support · GlobalView Managed Support

Mobility and Mobile Device Management

A mobile workforce needs more than an app. BTI helps you deploy calling and collaboration on smartphones and laptops and secure those devices with mobile device management. We're big fans of Microsoft Intune, and we can often manage the MDM platform you already have rather than replacing it. The result: consistent policies, secure access to business apps and numbers, and fast onboarding and offboarding of devices.

Collaboration Spaces and Meeting Rooms

Meeting rooms should start with one touch and sound as good as an in-person conversation. BTI designs, installs and supports Microsoft Teams Rooms, Zoom Rooms and Webex rooms, with audio and video equipment ranging from Jabra at the cost-effective end to Poly (Polycom) at the high end. Every space is carefully scoped to its size, use and acoustics, then installed and supported to your requirements. Related reading: Poly G7500 video conferencing

Contact Center, Call Recording and CRM Integration

When customers call, the experience should be seamless from the first ring to resolution. BTI delivers AI-enabled cloud contact center solutions, including omnichannel queues, workforce optimization, call recording, analytics and progressive or predictive dialers, integrated with Teams, Zoom or Webex and with your CRM and sales tools.

AI-Enabled Contact Center Solutions · Teams Contact Center · Zoom Contact Center · Webex Contact Center · Xima · Read: call recording and telecom analytics

Cutting Inflated Telecom and SaaS Spend With AI Tools

Communications and SaaS spend tends to creep: a few unused licenses here, a forgotten circuit there, a premium tier nobody needed. AI tools help BTI find that creep faster and more completely than a manual invoice review:

• Usage analysis: comparing license assignments and feature use with actual activity to find idle and underused seats
• Invoice analysis: flagging duplicate charges, unused lines and DIDs, and surcharges that don't match your contract
• Overlap detection: spotting tools that do the same job across departments so you can consolidate
• Renewal intelligence: surfacing term end dates and auto-renewals early enough to negotiate
• Automation: replacing manual call handling and repetitive tasks with AI receptionist and workflow tools, so your team spends time on higher-value work

Savings depend entirely on your environment, so we don't quote averages. Your free review shows exactly what we find in your own bills and configurations. When upgrades make sense, 100% financing can align the investment with the savings. Learn more: AI Cost Reduction & Automation · Read: say goodbye to expensive phone bills · Read: why your phone bill is unpredictable

Communications for Your Industry

BTI serves organizations in virtually every industry. Examples include:

• Healthcare: phone systems, contact center and paging for multi-site providers, with attention to privacy and uptime. Healthcare Communications · Read: unified communications in healthcare
• Logistics, manufacturing and warehousing: voice, paging, Wi-Fi and cellular coverage that work across large facilities and fleets. Logistics Communications
• Government and public sector: BTI's GSA contract is available to any government entity, including municipalities.
• Professional services, nonprofits, retail, hospitality, education, finance and more: consistent communications and one support team across every location.
• Enterprise and global delivery: for large organizations, BTI works with installation and MSP partners all over the world. You get consistent standards, one project plan and one point of accountability for sites well beyond our home offices.

Nationwide and Global Delivery, With Local Teams

BTI delivers voice and communications nationwide, and globally through our installation and MSP partners. Our own local teams are based in:

• Los Angeles and Southern California: Business Communication Installation & Support in Los Angeles
• Chicagoland: Business Communication Installation in Chicago
• Phoenix and Tucson: Business Communication Systems in Phoenix & Tucson

How a BTI Communications Project Works

1. Free review: we review your bills, licenses, configurations and contracts at no charge.
2. Recommendation: an itemized plan covering what to keep, what to right-size and what to replace, with transparent pricing.
3. Design: call flows, AI receptionist and automation, network readiness, E911 and integrations, designed before anything changes.
4. Deployment: installation, configuration and basic AI tools in place before numbers port.
5. Porting and cutover: scheduled, verified and coordinated with carriers on your behalf.
6. Training and adoption: so you use what you're paying for.
7. Ongoing support and advocacy: monitoring, troubleshooting, carrier escalations, SLA advocacy and renewal reviews, from one team.

Why BTI

• 40 years helping organizations get more from their communications
• 24/7 NOC/SOC monitoring
• Global delivery through installation and MSP partners all over the world for large organizations
• Single point of support for voice, network, Wi-Fi, cellular, paging and messaging
• Multi-carrier, multi-platform, with a customer-first, vendor-agnostic approach
• White-glove service with every order and transaction
• 100% financing available
• GSA contract available to any government entity, including municipalities
• Itemized pricing and detailed scopes of work

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Frequently Asked Questions

What business communication solutions does BTI provide?

BTI designs, sources, installs and supports business phone systems (Microsoft Teams Phone, GoodPhone, Zoom Phone and Webex Calling), contact center, AI receptionist and automation, meeting rooms, mobile device management, Wi-Fi, in-building cellular, paging, mass notification and business SMS, on-premises and in the cloud. We can often manage the phone, MDM (such as Microsoft Intune) and meeting room systems you already have.

Is the bill and configuration review really free?

Yes. There is no charge to review your bills and configurations and source better solutions, and whatever you need reviewed is in scope. There is no obligation to make changes.

How does BTI help reduce telecom and SaaS costs without cutting capability?

We compare what you pay for with what you actually use, identify unused licenses, lines and overlapping tools, review contract terms before renewal, and source competitive options across multiple carriers and platforms. We don't quote average savings, because your results depend on your own environment.

What is the difference between Operator Connect and Direct Routing for Teams Phone?

Operator Connect lets a certified carrier provision Teams calling directly in the Teams admin center with no SBC to manage. Direct Routing connects Teams to carrier SIP trunks through an SBC for more routing control and integrations. BTI delivers both through our carrier partners.

What is GoodPhone and how much does it cost?

GoodPhone is a full-featured cloud phone system on the NetSapiens platform, delivered by BTI at $24.95 per seat, with Microsoft Teams integration.

Can BTI provide Zoom Phone or Webex Calling with my own carrier (BYOC)?

Yes. BTI is a certified reseller and agent that delivers and manages Zoom Phone and Webex Calling BYOC with our partners every day.

Does BTI offer an AI receptionist?

Yes. We design AI receptionist and automation solutions from a library built over twenty years. They range from basic tools deployed before your numbers port to highly automated, level 4 call handling.

Our ShoreTel system is end of sale. What should we do?

BTI can keep your ShoreTel system supported, build business continuity around it, and migrate you seamlessly to Teams Phone, GoodPhone, or Zoom or Webex BYOC when you're ready.

Why is our business number showing "Spam Likely," and can you fix it and handle our other carrier issues?

Carriers' analytics sometimes mislabel legitimate business numbers. BTI registers and remediates affected numbers and can add branded caller ID, so your calls go through and display your business name (logo and call reason currently display on Verizon and T-Mobile phones, not yet AT&T). We also manage porting, DIDs, toll-free and international toll-free numbers, listings, E911 and carrier escalations on your behalf.

Can you support our locations outside California, Illinois and Arizona?

Yes. BTI's own teams are based in California, Illinois and Arizona, and for large organizations we work with installation and MSP partners all over the world. BTI remains your single point of contact and accountability across every site.

What happens when a carrier misses its SLA?

When monitoring is in scope, BTI troubleshoots the problem, pins down the exact issue or breach, and stands by you throughout the process of seeking service credits or contract abatement. We can't guarantee what a carrier will do, but we have extensive real-world experience helping customers reach satisfactory results.

Is financing available?

Yes. BTI offers 100% financing for communications projects.

Get More From What You Already Pay For

Stop paying for licenses you don't use and terms you didn't need. Let BTI review your bills and configurations at no charge, and get a team that works for you, not your vendors.

Get My Free Review · Call 800-435-7284 · 100% financing available